Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Highgate Hotels is a prestigious real estate investment and hospitality management company overseeing more than 400 hotels worldwide, with assets totaling over $15 billion. Established over 30 years ago, Highgate has built a reputation as an innovator in the hospitality industry, providing expert management across all phases of the hotel lifecycle including planning, development, recapitalization, and disposition. The company is recognized for its diverse portfolio which includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate’s approach combines contemporary programming with advanced digital strategies and industry-leading revenue management tools that allow for the prediction of market dynamics... Show More
Job Requirements
- High school diploma or equivalent
- progressive hotel management experience
- strong leadership and interpersonal skills
- excellent communication skills both verbal and written
- ability to work in a fast-paced environment
- ability to multitask and manage multiple priorities
- proficiency with financial and operational hotel management software
- knowledge of revenue management principles
- customer service orientation
- ability to conduct staff training and development
- strong problem-solving skills
- attention to detail
- ability to maintain confidentiality
- ability to work flexible hours including weekends and holidays
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or 4-year college degree and 4 to 5 years related experience or 2-year college degree and 5 to 6 years related experience
- ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication with all levels of employees and guests
- effective listening and clarifying concerns
- ability to multitask and prioritize to meet deadlines
- attentive, friendly and service-oriented approach
- participate in all required meetings and trainings
- participate in manager on duty coverage as required
- maintain regular attendance as per scheduling
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with company standards and regulations for safe and efficient operations
- effective problem handling including anticipating and solving issues
- ability to understand and evaluate complex information from various sources
- maintain confidentiality of information
- perform other duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including training sessions and sales review
- meet all financial review dates and corporate directed programs timely
- hold monthly financial review with department managers and supervisors
- ensure department heads maintain budgeted productivity levels and accounting procedures
- develop managers for future advancement through training programs
- conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- participate in hotel sales efforts including client meetings and hosting events
- participate in required manager on duty coverage as scheduled
- maintain direct contact and monitor management trainees
- adhere to all company policies and train new managers for compliance
- oversee and assist in the hotel budget process
- ensure regular service standards training and compliance
- create a positive team-oriented guest-focused environment
- inspect rooms regularly with housekeeping and engineering
- ensure invoice processing and compliance with accounting calendar
- ensure cleanliness and maintenance through inspections and preventive programs
- ensure employees provide attentive, friendly, courteous, and efficient service
- forecast hotel financial position monthly and analyze data
- conduct management interviews and follow hiring procedures
- interview prospective management candidates prior to offers
- perform executive committee performance appraisals
- motivate, coach, counsel, and discipline management personnel
- perform duties requested by Vice President or Regional Director
- ensure fair and equitable employee treatment
- meet clients on property to assist sales efforts
- be present in public areas during peak times to greet guests
- ensure procedures for hotel safe security and audits
- conduct monthly credit meetings and oversee credit policies
- complete required corporate training and certifications
- ensure all scheduled meetings take place on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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