Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities
Positive work environment
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a distinguished portfolio exceeding $15 billion in assets under management and a commanding presence with over 400 hotels across North America, Europe, the Caribbean, and Latin America. Established as a pioneer in the hospitality sector for over 30 years, Highgate is renowned for its innovative approach and cutting-edge expertise. The company provides comprehensive support through all phases of the property lifecycle including planning, development, recapitalization, and disposition. Highgate's dynamic portfolio includes bespoke lifestyle hotel brands, established legacy brands, and independent hotels and resorts, all featuring contemporary programming... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- Or a 4-year college degree and at least 4 to 5 years of related experience
- Or a 2-year college degree and at least 5 to 6 years of related experience
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand and clarify concerns of employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance per scheduling requirements
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate Hotel standards and regulations for safe and efficient operations
- Effective problem-solving skills including anticipation, prevention, identification and resolution
- Ability to understand and evaluate complex information and data from multiple sources
- Maintain confidentiality of sensitive information
- Perform additional duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- Or a 4-year college degree and 4 to 5 years of related experience
- Or a 2-year college degree and 5 to 6 years of related experience
- Light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Skilled at listening, understanding, and clarifying concerns of employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with attentive, friendly, courteous, and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance per scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate Hotel standards to promote safe and efficient operations
- Effective problem handling including anticipation, prevention, identification and resolution
- Ability to understand and evaluate complex information and data from various sources
- Maintain confidentiality of sensitive information
- Perform other duties as requested by management
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including training sessions using Highgate Hotel standards
- Meet all financial review dates and corporate directed programs on time
- Hold monthly financial review with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers through competency and corporate sponsored training programs
- Conduct daily sales meetings with Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Participate in required M.O.D. coverage as scheduled
- Monitor and develop management trainees directly
- Enforce all hotel policies and train new managers for compliance
- Assist in the budget process as required
- Oversee service standards training and maintain compliance with hotel training programs
- Create a positive team environment focused on guest satisfaction and employee motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure timely invoice processing using A/P process
- Submit financial documents to Corporate Office complying with accounting calendar
- Maintain cleanliness and maintenance of property through inspections
- Ensure all employees provide attentive and courteous service to guests and colleagues
- Forecast hotel financial position monthly estimating revenues and expenses
- Conduct management interviews and follow established hiring procedures
- Interview all final candidates for management positions before offers
- Perform performance appraisals for Executive Committee members
- Motivate, coach, counsel, and discipline management staff according to standards
- Perform additional duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of all employees
- Engage with clients and potential clients touring the property to assist sales
- Be present in public areas during peak times greeting guests and offering assistance
- Ensure hotel safe security procedures and monthly audits are followed
- Conduct monthly credit meetings and participate in credit and collection policies
- Complete required corporate training modules and certify others as required
- Ensure all scheduled meetings occur on the property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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