General Manager

Gilbert, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $50,000.00 - $74,800.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Flexible Schedule

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio valued at over $15 billion, encompassing more than 400 properties across North America, Europe, the Caribbean, and Latin America. With a legacy spanning three decades, Highgate stands out as an industry innovator known for its expertise in managing the entire property lifecycle—from initial planning and development through recapitalization and disposition. The company’s diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent resorts, all united by contemporary programming and advanced digital capabilities designed to anticipate and respond to evolving market dynamics effectively. Highgate’s... Show More

Job Requirements

Full-time employment
Experience in hotel management or related field
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Proficiency in financial forecasting and budget management
Ability to handle multiple priorities and meet deadlines
Commitment to maintaining high hospitality standards
Capacity to maintain confidentiality and comply with safety regulations
Physical ability to exert up to 20 pounds of force occasionally
Availability for required attendance at meetings and trainings
Ability to work collaboratively with diverse teams and clients

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
Experience in lifestyle hotels
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills with all levels of employees and guests
Ability to listen, understand, and clarify concerns raised by employees and guests
Ability to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in a service-oriented manner
Attend all required meetings and trainings
Participate in Manager on Duty coverage as required
Maintain regular attendance as required by scheduling
Maintain high standards of personal appearance and grooming
Comply with company standards and regulations for safe and efficient operations
Effective problem-handling skills including anticipation and resolution
Ability to understand and evaluate complex information from various sources
Ability to maintain confidentiality of information
Perform other duties as requested by management

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions and review of sales and operations efforts
Meet all financial review dates and corporate directed programs in a timely fashion
Hold a monthly financial review with all department managers and supervisors
Ensure all department heads maintain budgeted productivity levels and standard accounting procedures
Develop managers for future advancement through training programs
Conduct daily meetings with the Director of Sales focusing on prospecting and account calls
Play a pivotal role in hotel sales efforts, including client meetings and hosting events
Participate in required Manager on Duty coverage as scheduled
Maintain direct contact and monitor development of management trainees
Adhere to all company policies and train new managers to ensure compliance
Oversee and assist in the budget process as required
Ensure training in service standards occurs in each department
Create a positive team-oriented environment focusing on guest service
Inspect rooms regularly with Housekeeping Manager and Property Engineer
Ensure complete processing of invoices and financial documents
Maintain cleanliness and maintenance through inspections and preventive programs
Ensure employees are attentive, friendly, courteous, and efficient
Forecast monthly financial position and generate accurate reforecasts
Conduct all management interviews and follow hiring procedures
Interview prospective final candidates for management positions prior to offers
Perform performance appraisals and ensure compliance with standards
Motivate, coach, counsel, and discipline management personnel as per standards
Perform duties as requested by regional leadership
Ensure fair and equitable treatment of employees
Meet clients on property to assist sales efforts
Be present in public areas during peak times greeting guests
Ensure security and conduct monthly audits of the hotel safe
Conduct monthly credit meetings and engage in credit and collection policies
Complete required corporate training modules and become certified trainer
Ensure scheduled meetings occur on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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