General Manager

Gilbert, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $48,100.00 - $71,900.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

performance bonuses

Job Description

Highgate is a leading real estate investment and hospitality management company with an impressive portfolio that includes over $15 billion of assets under management and more than 400 hotels globally across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a reputation as an innovator in the hospitality industry by providing expert guidance through every stage of the property cycle, including planning, development, recapitalization, and disposition. The company is recognized for successfully developing a diverse portfolio that spans bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all incorporating contemporary programming... Show More

Job Requirements

At least 6 years progressive experience in a hotel or a related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
maintain a warm and friendly demeanor at all times
effective verbal and written communication with all employees and guests
effective listening and clarifying concerns
able to multitask and prioritize departmental functions
approach guests and employees in a service-oriented manner
attend all required meetings and training
participate in M.O.D. coverage as required
maintain regular attendance
maintain high standards of personal appearance and grooming including wearing nametags
comply with hotel standards and regulations
effective in problem handling including anticipating, preventing, identifying and solving problems
able to understand and evaluate complex data
maintain confidentiality
perform other duties as requested by management

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and 4 to 5 years related experience
or a 2-year college degree and 5 to 6 years related experience
ability to maintain warm and friendly demeanor
effective verbal and written communication skills with all employee and guest levels
strong listening and clarification skills
multitasking and prioritizing abilities to meet deadlines
service-oriented approach in all encounters
compliance with hotel training and meetings
participation in M.O.D. coverage
regular attendance in compliance with standards
high standards of personal appearance and grooming
ability to handle problems proactively
ability to understand and evaluate complex information
ability to maintain confidentiality

Job Duties

Tour the operating departments daily making adjustments via department heads
conduct weekly staff meetings including training sessions and review of sales and operations efforts
meet all financial review dates and corporate directed programs timely
hold monthly financial reviews with department managers and supervisors
ensure department heads maintain budgeted productivity and accounting procedures
develop managers through competency and corporate sponsored training programs
conduct daily HHBR meetings with Director of Sales focusing on account calls
play a pivotal role in hotel sales including client meetings and hosting events
participate in M.O.D. coverage as scheduled
monitor management trainees development
adhere to Highgate policies and train new managers for compliance
assist in budget processes
ensure service standards training compliance
foster a positive team-oriented guest-focused environment
inspect rooms regularly with housekeeping and engineering
ensure daily invoice processing using A/P process
submit financial documents to Corporate Office monthly in compliance with accounting calendar
maintain cleanliness and maintenance through inspections and preventative programs
ensure employees are attentive and courteous at all times
forecast monthly financial positions and analyze data for accurate reforecasting
conduct management interviews and follow hiring procedures
interview final candidates for management positions
perform Executive Committee performance appraisals
motivate, coach and discipline management personnel
perform duties as requested by Vice President or Regional Director
ensure fair treatment of employees
meet clients to assist sales efforts
engage with guests in public areas during peak times
ensure hotel safe procedures and audits are followed
conduct monthly credit meetings and manage credit and collection policies
complete required corporate training and certification
ensure scheduled meetings are held on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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