Capriotti's Sandwich Shop logo

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $36,400.00 - $46,800.00
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Work Schedule

Flexible
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Benefits

competitive salary
Flexible Schedule
free food and snacks
competitive pay

Job Description

Capriotti's Sandwich Shop is a dynamic fast-casual restaurant company with over 100 locations and an ambitious growth plan. Established in 1976 in Wilmington, Delaware, by siblings Lois and Alan Margolet, Capriotti's has grown from a small family venture into a well-recognized brand nationwide. The company is known for its commitment to quality, featuring whole roast turkeys, high-quality meats and cheeses, and fresh rolls and produce that have earned accolades across the country. Capriotti's places a strong emphasis on maintaining its core values of quality and service, ensuring an enjoyable and consistent guest experience at every shop. The company prioritizes its... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in fast casual restaurant management or related field
  • Ability to work in various temperature conditions ranging from 0 to 100 degrees Fahrenheit
  • Ability to stand and move throughout the restaurant for extended periods
  • Ability to lift and move up to 50 pounds for short distances
  • Ability to balance and move up to 25 pounds for longer distances
  • Strong interpersonal skills
  • Valid work authorization

Job Qualifications

  • Service orientation by actively looking for ways to help others
  • Strong time management skills to multitask and prioritize tasks
  • Experience with POS systems and computer proficiency including email and spreadsheets
  • Ability to maintain focus on guest service and team performance during busy shifts
  • Leadership experience in managing and motivating teams
  • Knowledge of food safety and health regulations
  • Effective communication skills including oral, written, and listening

Job Duties

  • Build teams by identifying, recruiting, and hiring the best talent
  • Utilize performance management strategies to retain talent
  • Coach, develop, and motivate team members following training standards
  • Prepare team schedules focused on operational excellence and cost management
  • Role model standards and maintain culture for delivering captivating service
  • Monitor compliance with health, safety, and building maintenance
  • Ensure product preparation meets Capriotti's specifications and quality standards
  • Manage cash and bank deposits
  • Monitor budgets, labor, payroll, and financial transactions
  • Promote salesmanship and suggestive selling at the register
  • Utilize effective purchasing, inventory, receiving, and waste-monitoring procedures
  • Participate and promote brand-wide and local marketing initiatives
  • Utilize effective communication to foster positive relationships
  • Establish an environment of trust among team members and guests
  • Demonstrate emotional resilience and problem-solving skills under pressure

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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