Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $125,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Charleston North SC Courtyard is part of the distinguished hospitality portfolio managed by MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR has grown to operate a vast portfolio of 148 premium-branded hotels, encompassing more than 22,000 guestrooms spread across 37 states and 106 cities. The company is recognized for its commitment to excellence and innovation in the hospitality industry, winning accolades such as Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple distinguished awards from Marriott and Hilton. MCR maintains offices in key cities including New York City, Dallas, Chicago, and Richmond, Virginia,... Show More
Job Requirements
- Must be 18 years of age or older
- Willing to work varied schedule including evenings, nights, weekends, and holidays
- Must pass background checks and any required drug screenings
- Capable of standing or remaining stationary for long periods
- Ability to lift and carry up to 25 pounds
- Proficient in reading, writing, and communicating effectively in English
- Ability to perform physical activity including bending, stooping, and crouching
- Must hold or be willing to obtain all required certifications and licenses
- Previous supervisory or managerial experience preferred
- Demonstrated ability to lead and manage teams in a hospitality environment
- Strong organizational and multitasking skills
- Familiarity with safety and quality assurance protocols
- Must have basic computer skills and aptitude for technology use
Job Qualifications
- Must have a positive, can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Skilled in evaluating and choosing appropriate courses of action quickly
- Ability to maintain composure under pressure and work in high-stress environments
- Effective listening and conflict resolution skills
- Basic financial literacy and competence with arithmetic
- Attention to detail and ability to meet deadlines
- Proficient in Windows operating systems, spreadsheets, and word processing
- Strong verbal and written communication skills
- Demonstrated leadership in hospitality and guest service
- Must meet legal age requirements for alcohol service where applicable
- Valid Driver's License required
- Basic knowledge of the local market
- Bachelor’s or Associate’s degree preferred
- Prior supervisory experience preferred
- Progressive experience in hospitality, hotel, or service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay
- Use guests' names whenever possible to foster a welcoming environment
- Work collaboratively to achieve high guest satisfaction scores
- Handle challenging guest situations with urgency and hospitality
- Maintain strong knowledge of hotel facilities and amenities
- Support and promote hotel events and group functions
- Operate relevant technology and answer phone calls with proper etiquette
- Maintain cleanliness and organization of front and back-of-house areas
- Participate in cleaning guest rooms and public spaces as necessary
- Complete all operational checklists accurately and on time
- Prepare and review shift handover reports
- Ensure team members wear clean, approved uniforms and maintain grooming standards
- Conduct daily inspections of guest rooms and public spaces
- Oversee onboarding and training of new team members
- Manage auditing and reporting processes including Daily Summary and Night Audit
- Ensure compliance with brand standards and quality assurance protocols
- Enforce proper attire standards among staff
- Certify fire and life safety inspections are current and deficiencies corrected
- Confirm preventative maintenance tasks are completed thoroughly
- Monitor employee adherence to work schedules
- Foster a culture of learning and safety
- Provide daily coaching and feedback
- Review team member time clock punches for accuracy
- Oversee purchase order processes and invoice signoffs
- Manage inventory and maintain approved storage areas
- Participate in leadership walk-throughs and respond to audit findings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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