Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,000.00 - $76,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
wellness programs
Local discounts
Employee rates on hotel stays
401(k) matching
bonus potential
Job Description
Pyramid Global Hospitality is a prominent and internationally recognized leader in the hospitality industry, dedicated to placing people at the core of everything they do. This company prides itself on fostering a supportive and inclusive work environment that emphasizes diversity, growth, development, and employee wellbeing. With over 230 properties worldwide, Pyramid Global Hospitality has cultivated a People First culture, which reflects in how they approach employee development, benefits, and meaningful relationship building both within their teams and with their guests. Their commitment ensures that employees at all levels receive ongoing training and development to enhance their skills and career progression.... Show More
Job Requirements
- College degree or equivalent combination of education and experience
- Minimum of 7 years progressive experience in hospitality management
- Proven leadership experience as General Manager or Managing Director in hotel or resort settings
- Experience in independent luxury and/or lifestyle resort management
- Strong knowledge of facilities management and maintenance
- Experience managing extensive renovations preferred
- Excellent communication and leadership skills
- Strong problem-solving and critical thinking abilities
- Ability to work flexible hours including weekends and holidays
- Commitment to a positive and organized work environment
- Seasonal experience preferred
Job Qualifications
- Proven track record as a passionate, hands-on, successful leader as a hotel or resort General Manager or Managing Director
- Experience in independent luxury and/or lifestyle properties, preferably at a high-volume resort
- Minimum of 7 years of hospitality experience showing progressive growth
- College degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality or Travel & Tourism Management
- Experience with extensive renovation of hotels or resorts strongly preferred
- Strong acumen in resort preventative maintenance and facilities management
- Exceptional leadership and communication skills
- Problem-solving abilities and critical thinking skills
- Commitment to meeting all deadlines
- Flexibility to adapt to varying shifts, including weekends and holidays
- Commitment to maintaining a positive and organized work environment
- Seasonal experience preferred
Job Duties
- Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability
- Identify market trends, customer preferences, and competitive landscape to make informed business decisions
- Set long-term goals and objectives for the resort and work towards achieving them
- Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment
- Provide guidance, mentoring, and development opportunities to team members
- Encourage teamwork and open communication across all departments
- Oversee all operational departments including front office, housekeeping, food and beverage, banquets, recreational facilities, spa, and more
- Ensure smooth day-to-day operations by implementing efficient processes and procedures
- Monitor service quality to maintain the highest standards of guest satisfaction
- Create and manage the resort's budget, allocating resources appropriately to various departments
- Monitor financial performance, analyze variances, and implement corrective actions as needed
- Drive revenue generation through strategic pricing, upselling, and innovative offerings
- Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences
- Address guest concerns and feedback promptly, striving for continuous improvement
- Implement initiatives to enhance guest satisfaction and loyalty
- Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas
- Ability to manage an extensive renovation
- Implement sustainability initiatives to minimize the resort's environmental impact
- Strong management of capital projects
- Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance
- Maintain health and safety standards for guests and staff
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: