General Manager

Columbia, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $100,000.00 - $110,000.00

Work Schedule

Rotating Shifts

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. Operating more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate is recognized for its innovative approach and extensive experience spanning over 30 years in the hospitality industry. The company is distinguished by its commitment to delivering exceptional service, fostering innovation in hotel operations, and utilizing cutting-edge revenue management tools to maximize asset value. Highgate partners with top ownership groups and major hotel brands, maintaining a global presence through its seasoned executive leadership... Show More

Job Requirements

At least 6 years progressive hotel or related experience
or 4-year college degree and 4-5 years related experience
or 2-year college degree and 5-6 years related experience
ability to exert up to 20 pounds of force occasionally
maintain warm and friendly demeanor
effective communication skills
ability to listen and clarify concerns
multitasking and prioritization skills
attentive and service-oriented manner
attend all required meetings and trainings
participate in Manager on Duty coverage
regular attendance compliance
maintain high personal appearance grooming
comply with safety regulations
effective problem solving skills
ability to evaluate complex data
maintain confidentiality
perform other duties as required

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and 4-5 years related experience
or a 2-year college degree and 5-6 years related experience
light work exerting up to 20 pounds of force occasionally
maintain a warm and friendly demeanor at all times
effective verbal and written communication with all levels
ability to listen, understand and clarify employee and guest concerns
multitask and prioritize departmental functions to meet deadlines
attentive, friendly, courteous and service-oriented approach
attend all required meetings and trainings
participate in Manager on Duty coverage
maintain regular attendance
high personal appearance and grooming standards
comply with safety and operational regulations
effective problem handling including anticipation and resolution
ability to understand and evaluate complex info from multiple sources
maintain confidentiality of information

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
conduct weekly staff meetings including training sessions and review of sales and operations efforts
meet all financial review dates and corporate programs timely
hold monthly financial reviews with department managers and supervisors
ensure department heads maintain budgeted productivity and accounting procedures
develop managers through competency and corporate training programs
conduct daily sales meetings with Director of Sales and assist in sales efforts
participate in Manager on Duty coverage as scheduled
monitor management trainees development
enforce Highgate Hotel policies and train new managers
assist in budget process as required
implement training in service standards across departments
foster a positive team-oriented environment focused on guest and employee motivation
inspect rooms regularly with Housekeeping Manager and Property Engineer
ensure invoice processing daily
comply with monthly accounting calendar submissions
maintain cleanliness and preventive maintenance inspections
supervise employee guest interaction standards
forecast monthly financial position and reforecast based on data
conduct and oversee management interviews and hiring procedures
administer performance appraisals and disciplinary actions
perform additional duties as requested
ensure fairness in employee treatment
engage with clients for sales support
be present in public areas during peak times to assist guests
manage hotel safe procedures and monthly audits
conduct monthly credit meetings and enforce collection policies
complete corporate training and certification
ensure all scheduled meetings occur on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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