Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,100.00 - $73,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air has pioneered the adventure park concept and stands as the largest operator of adventure parks globally. The company’s mission is centered around helping kids have fun and encouraging them to aim higher, inspiring them to achieve things they never thought possible. Urban Air offers a family-friendly environment that thrives on creativity, an exciting atmosphere, and a commitment to safety and exceptional guest experiences. Through innovative attractions and interactive entertainment, the parks provide memorable experiences that... Show More
Job Requirements
- Bachelor's degree or equivalent work experience
- Minimum 3 years of facility operations and management experience
- Proven experience in hospitality or related fields such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
- Ability to motivate and mentor staff effectively
- Ability to manage budgets and analyze financial reports
- Commitment to maintaining professional grooming and conduct
- Flexibility to adapt to changing business needs
- Must be energetic, self-motivated, and possess a positive attitude
- Ability to uphold high standards of professionalism internally and externally
- Must demonstrate good judgment and decision-making capabilities
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required Theme Parks Family Entertainment Centers Hotels Resorts Casinos or Restaurants
- 3+ years of experience in Facility Operations & Management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional energetic self-motivated and able to motivate others and have a positive attitude
- Intermediate computer skills - Microsoft Office Excel Word PowerPoint
- Professional grooming and conduct must be constantly displayed
- Adaptability flexibility and general enthusiasm for the business
- Strong communication skills ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees management and vendors
- Ability to maintain and project professionalism internally and externally at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity thought ethnic gender etc
- Innovative and strategic thinker
Job Duties
- Hire train and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe clean and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
- Assist franchise owners in holding managers accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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