General Manager

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $75,000.00 - $85,000.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Basic Life Insurance and AD&D

voluntary life insurance

Voluntary Short-term Disability

voluntary long-term disability

Critical Illness, Hospital Indemnity and Accident Plans

Pet insurance

401(k) retirement plan

paid time off (PTO)

Job Description

Ivy Hospitality is a distinguished hospitality management company known for operating select service and extended stay hotels that prioritize guest satisfaction, operational excellence, and team engagement. With its focus on providing comfortable and inviting accommodations combined with exceptional service, Ivy Hospitality has developed a reputation for delivering quality experiences across its properties. The company is committed to fostering an inclusive and collaborative workplace culture that honors diversity and upholds its core values in every aspect of its hotel operations. Ivy Hospitality's portfolio includes branded hotels with a commitment to maintaining the highest standards in hospitality, ensuring each location delivers both... Show More

Job Requirements

College of higher level education
Minimum of 3 years of progressive hotel management experience
Proven leadership abilities
Strong financial management skills
Excellent communication skills
Ability to collaborate effectively with multiple departments
Commitment to high-quality guest service
Ability to handle guest complaints and resolve issues promptly
Knowledge of health and safety regulations
Experience in budgeting and cost control

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands
Proven leadership skills with the ability to inspire and motivate a diverse team
Strong financial acumen and experience with budgeting, forecasting, and cost control
Excellent communication and interpersonal skills
Ability to work collaboratively with sales, revenue, and other hotel departments
Hands-on management style with a commitment to delivering high-quality guest experiences

Job Duties

Oversee all hotel operations including front desk, housekeeping, maintenance, and food and beverage if applicable
Ensure compliance with brand standards and Ivy Hospitality policies
Monitor and manage daily financial performance including budgeting, forecasting, and cost control
Effectively manage and control all operational expenses including labor, overtime, supplies, enforce procurement guidelines, and implement cost saving strategies
Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and Food and Beverage staff
Foster a positive, inclusive, and collaborative work environment
Conduct regular performance reviews, provide coaching, and implement professional development plans
Ensure exceptional guest service standards are consistently met
Address and resolve guest complaints and issues promptly and effectively
Monitor guest feedback and implement improvements to enhance guest satisfaction
Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue
Participate in local market sales activities and community events to promote the hotel
Analyze market trends and competitor performance to inform pricing and promotional strategies
Ensure the hotel complies with all local, state, and federal regulations
Implement and monitor health and safety protocols to ensure a safe environment for guests and staff
Maintain accurate records and documentation as required by law and company policy

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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