General Manager

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $46,900.00 - $70,200.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

employee discount

Flexible Schedule

Career development opportunities

performance bonuses

Retirement Plan

Job Description

Papa John's is a leading international pizza delivery and takeout restaurant chain, known for its commitment to quality ingredients, outstanding customer service, and strong brand reputation. Established to deliver superior quality products, Papa John's has grown into a trusted name in the foodservice industry with a widespread presence of franchised locations across various regions. The company prides itself on innovation, community involvement, and fostering a positive working environment. As a franchise-driven organization, Papa John's focuses on providing training and support to its teams to ensure operational excellence and customer satisfaction at each location.

The General Manager role at P... Show More

Job Requirements

High school diploma or GED required
Serv-Safe or local or state food service certification preferred
Two years restaurant management or supervision experience preferred
Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
Skills: cash management
planning and organization
effective communication

Job Qualifications

High school diploma or GED required
Serv-Safe or local or state food service certification preferred
Two years restaurant management or supervision experience preferred
Skills in cash management
planning and organization
effective communication
Ability to lead and motivate a team
Experience in customer service excellence
Familiarity with restaurant operations and inventory systems

Job Duties

Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order
Professionally and promptly respond to all customers concerns or issues
Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty
Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook
Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews
Document performance issues and take appropriate disciplinary action, up to and including termination
Effectively coach and develop team members to ensure entire team is quality and customer focused
and build an atmosphere of teamwork, energy and fun
Manage sales goals against budget & prior year by providing prompt and friendly customer service
building check averages through team member training on products and sales execution
Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
Manage profit goals against budget & prior year
ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System
Develop & implement appropriate plans to resolve unfavorable trends and enhance profits
Execute administrative and cash management duties
Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss
Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly
ensure restaurant meets safety and security standards at all times
oversee preventative maintenance and repairs when necessary

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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