General Manager

Salem, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $49,800.00 - $74,500.00

Work Schedule

Rotating Shifts

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Highgate is a leading real estate investment and hospitality management company with a prestigious reputation built over 30 years, managing a global portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. With assets exceeding $15 billion under management, Highgate stands at the forefront of innovation in the hospitality industry. The company's expertise spans the entire property lifecycle, including planning, development, recapitalization, and disposition, helping to maximize value for hotel owners and partners. Highgate's diverse portfolio incorporates bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming and advanced digital capabilities.... Show More

Job Requirements

At least 6 years progressive experience in a hotel or a related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently to move objects
maintain a warm and friendly demeanor
effective verbal and written communication with all levels
attentive, friendly, courteous and service oriented approach
effective listening and understanding concerns
ability to multitask and prioritize
attend all required meetings and training
participate in M.O.D. coverage
maintain regular attendance as required
maintain high standards of appearance and grooming including wearing nametags
comply with Highgate standards and regulations
effective problem handling including anticipating and solving problems
ability to understand and evaluate complex data
maintain confidentiality
perform other duties as assigned

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and 4 to 5 years of related experience
or a 2-year college degree and 5 to 6 years of related experience
effective verbal and written communication skills
ability to multitask and prioritize departmental functions
attentive, friendly, courteous and service oriented manner
effective listening and problem solving skills
ability to understand and evaluate complex information
maintain confidentiality
leadership and coaching skills
knowledge of hospitality operations and standards
experience with financial forecasting and budgeting

Job Duties

Tour the operating departments daily making adjustments as needed via department heads
conduct weekly staff meetings including training sessions and review of sales and operations efforts
meet all financial review dates and corporate programs timely
hold monthly financial reviews with managers and supervisors
ensure department heads maintain budgeted productivity levels and accounting procedures
develop managers through competency and corporate training programs
conduct daily HHBR meetings focusing on sales prospecting and account calls
play a pivotal role in hotel sales efforts including client meetings and hosting events
participate in required M.O.D. coverage
monitor management trainees development
adhere to Highgate policies and train new managers
assist in budget process
ensure service standards training in all departments
create a positive team environment focused on guest experience
inspect rooms weekly with housekeeping and engineering
ensure invoice processing daily
submit financial documents monthly per accounting calendar
maintain cleanliness and property maintenance via inspections and preventive maintenance
ensure employees maintain attentive, friendly, courteous and efficient guest interactions
forecast monthly financial position by estimating revenues and expenses
conduct management interviews and ensure compliance with hiring procedures
interview final candidates for management positions
perform executive committee member performance appraisals
motivate, coach, counsel and discipline management staff
perform duties requested by VP or Regional Director of Operations
ensure fair treatment of employees
meet clients on property to assist sales efforts
be visible in public areas during peak times greeting guests
ensure security and audits for hotel safe
conduct monthly credit meetings and manage credit policies
complete required corporate training modules and become certified trainer
ensure all scheduled meetings take place on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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