Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,800.00 - $74,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio of over $15 billion of assets under management. With a global footprint that spans North America, Europe, the Caribbean, and Latin America, Highgate is recognized as a forward-thinking leader in the hospitality industry. For over 30 years, the company has been at the forefront of innovation, providing expert guidance through all phases of the property lifecycle including planning, development, recapitalization, and disposition. Highgate is known for developing a broad range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all equipped... Show More
Job Requirements
- Full-time employment status
- Minimum 6 years progressive hotel or related experience or equivalent education and experience
- Ability to exert light physical effort
- Strong communication skills
- Demonstrated leadership and supervisory capabilities
- Availability for M.O.D. coverage and varied scheduling
- Commitment to company policies and procedures
- Strong interpersonal and guest service skills
- Ability to attend required meetings and trainings
- Ability to maintain professional appearance
- Capacity to handle and resolve problems effectively
- Ability to maintain confidentiality
- Willingness to perform various duties as required
- Compliance with company attendance standards
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- Light work capacity exerting up to 20 pounds occasionally
- Maintain a warm and friendly demeanor
- Effective verbal and written communication with employees and guests
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented approach
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance per company standards
- High standards of personal appearance and grooming
- Comply with company standards for safe and efficient operations
- Effective problem handling and resolution skills
- Ability to understand and evaluate complex information
- Ability to maintain confidentiality
- Willingness to perform other management duties as assigned
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and standard checkbook accounting procedures
- Develop managers through competency and corporate sponsored training programs
- Conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Participate in required M.O.D. coverage
- Maintain direct contact and monitor management trainees
- Adhere to all company policies and train new managers
- Oversee and assist in the hotel's budget process
- Ensure service standards training in each department
- Foster a positive team-oriented environment focusing on guest satisfaction
- Inspect rooms regularly with housekeeping and engineering
- Ensure complete processing of invoices daily
- Ensure timely and accurate submission of financial documents
- Maintain cleanliness and maintenance through inspections and preventive maintenance
- Ensure employees maintain attentive, friendly, courteous, and efficient guest interactions
- Forecast monthly financial positions and analyze data for accurate reforecasting
- Conduct management interviews following company SOPs
- Interview all final candidates for management positions
- Perform Executive Committee members performance appraisals
- Motivate, coach, counsel and discipline management personnel
- Perform other duties as requested by management
- Ensure fair and equitable treatment of all employees
- Meet clients on property to support sales efforts
- Be present in public areas during peak times greeting guests
- Ensure security and audits related to hotel safe procedures
- Conduct monthly credit meetings and participate in credit and collection policies
- Complete required corporate training and become certified to train others
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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