General Manager

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $48,000.00 - $71,800.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Training and Development

performance bonuses

Job Description

Highgate is a leading real estate investment and hospitality management company managing over $15 billion in assets. The company boasts a global portfolio of more than 400 hotels stretching across North America, Europe, the Caribbean, and Latin America. Over its impressive 30-year history, Highgate has established itself as an innovator in the hospitality industry, offering expert guidance throughout all stages of the property lifecycle — from initial planning and development to recapitalization or disposition. Known for its diverse portfolio, Highgate develops bespoke lifestyle brands, legacy brands, and independent hotels and resorts, all infused with contemporary programming and digital acumen. Utilizing... Show More

Job Requirements

At least 6 years progressive experience in a hotel or a related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills
Ability to listen, understand and clarify concerns
Ability to multitask and prioritize
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance
Maintain personal appearance and grooming standards including wearing nametags
Comply with Highgate Hotel standards and regulations
Effective problem-solving skills
Ability to evaluate complex information
Ability to maintain confidentiality
Perform other duties as requested by management

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
Effective verbal and written communication skills
Experience in employee development and training
Strong sales and client relationship abilities
Financial management and budgeting skills
Ability to multitask and prioritize departmental functions
Competence in problem-solving and decision-making
Knowledge of hospitality industry standards and best practices

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self
Meet all financial review dates and corporate directed programs in a timely fashion
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
Develop managers for future advancement through competency training and corporate sponsored training programs
In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Participate in required M.O.D. coverage as scheduled
Maintain direct contact with and monitor the development of management trainees
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
Oversee and assist in the Highgate Hotel budget process as required
Ensure that training in service standards is taking place in each department
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
Inspect rooms regularly with both the Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily by using the A/P process
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees
Forecast monthly the hotel's financial position by estimating revenues and expenses
Prepare and conduct all management interviews and follow hiring procedures
Interview all prospective final candidates for any vacant management position prior to offer
Perform all Executive Committee members performance appraisals
Motivate, coach, counsel and discipline all management personnel
Perform any other duties as requested by the Vice President or Regional Director of Operations
Ensure all employees receive fair and equitable treatment
Meet clients on the property to assist in the sales effort
Be in public areas during peak times, greeting guests and offering assistance
Ensure handling procedures for the hotel safe and monthly audits are followed
Ensure monthly credit meetings are conducted
Complete required corporate training modules and become certified to train others
Ensure all scheduled meetings take place on the property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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