Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $140,000.00 - $160,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, boasting a remarkable portfolio of 148 premium-branded hotels across 37 states and 106 cities. Established in 2006, MCR operates from offices in New York City, Dallas, Chicago, and Richmond, Virginia, and employs over 7,000 team members nationwide. The company's extensive portfolio represents a $5.0 billion investment in hospitality assets and includes hotels across nine Marriott brands, eight Hilton brands, and several independent properties. MCR has earned distinguished accolades, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, recipient of the Marriott Partnership Circle Award three... Show More
Job Requirements
- 18 years of age or older
- bachelor's or associate's degree preferred
- previous supervisory experience preferred
- progressive experience in hospitality, hotel, restaurant, or service industries preferred
- must meet legal age to serve alcoholic beverages at select properties
- valid Driver's License required
- must be willing to work varied schedule including evenings, nights, weekends, and holidays
- must have positive attitude and willingness to learn
- ability to follow guidelines and procedures
- ability to evaluate and select actions quickly and accurately
- work well under pressure and maintain composure
- effective listening and conflict resolution skills
- financial skills including understanding of data and arithmetic
- attention to detail and ability to meet deadlines
- proficient with Windows OS, spreadsheets, and word processing
- clear communication skills
- leadership in hospitality and guest service
- basic market knowledge
Job Qualifications
- Must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must be able to evaluate and select among alternative courses of action quickly and accurately
- must work well in stressful, high-pressure situations and maintain composure and objectivity
- must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests
- must be able to work with and understand financial information and data
- must be attentive to detail and meet deadlines
- must be proficient in Windows operating systems, company approved spreadsheets and word processing
- must be able to convey information and ideas clearly
- leads team members to always provide friendly service with a smile to guests
- must meet the legal age to serve alcoholic beverages at select properties
- a valid Driver's License is required
- must have basic market knowledge
- must be 18 years of age or older
- must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- bachelor's or associate's degree preferred
- previous supervisory experience preferred
- progressive experience in hospitality, hotel, restaurant, or service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use the guests' names whenever possible to ensure they feel welcomed
- work with all team members to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- have strong knowledge of all hotel features and amenities
- support all groups and events at the hotel
- understand relevant technology for the role
- answer all incoming calls with friendly service and approved greeting
- keep all workspaces clean and well-organized
- pitch in cleaning guest rooms and public spaces as needed
- greet every guest with a smile and by name while cleaning
- complete all operational checklists accurately and on time every shift
- prepare accurate shift handover reports
- maintain a clean, well-groomed appearance in approved uniform with nametag
- communicate clearly, honestly, and professionally with team members
- demonstrate a can-do attitude and willingness to exceed traditional role duties
- collaborate to create a welcoming environment and positive workplace
- conduct daily supervision including walks through guest rooms and public spaces
- oversee onboarding of new team members ensuring adherence to processes
- complete all daily summary and night audit processes correctly
- start and complete shift handover reports and upload required reports timely
- ensure adherence to brand standards and quality assurance
- enforce attire standards including uniform and nametags
- certify fire and life safety inspections are current and correct deficiencies
- verify preventative maintenance tasks are performed and checked
- ensure team members adhere to work schedules and adjust as needed
- promote a culture of learning including safety
- ensure staff have required expertise for their roles
- communicate career growth opportunities and provide coaching daily
- review previous day's time clock punches in accordance with policy
- ensure all purchases and invoices follow approved processes
- maintain clean approved storage and follow inventory program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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