Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,400.00 - $69,300.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate is a leading real estate investment and hospitality management company known for its extensive portfolio and innovative approach to hotel management. With over $15 billion of assets under management, Highgate operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, the company has earned a reputation as a forward-thinking leader in the hospitality industry, providing expert guidance through every phase of the property lifecycle — from initial planning and development to recapitalization and eventual disposition. Highgate’s success is built upon its diverse portfolio, which includes bespoke lifestyle hotel brands, legacy... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- Effectively communicate verbally and written with all levels of employees and guests
- Be attentive, friendly, courteous, and service oriented
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all required meetings and training sessions
- Participate in management on duty coverage as required
- Maintain regular attendance as per scheduling needs
- Maintain high personal appearance and grooming standards
- Comply with hotel standards to ensure safe and efficient operations
- Effective problem handling and resolution skills
- Ability to evaluate complex information and maintain confidentiality
- Perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- Excellent communication skills both verbal and written
- Proven ability to manage and develop teams
- Strong analytical and financial management skills
- Demonstrated leadership in hospitality operations
- Ability to multitask and prioritize effectively
- Comfortable engaging with guests and clients in a friendly manner
- Experience with budget management and financial forecasting
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure all department heads maintain budgeted productivity levels and follow accounting procedures
- Develop managers for future advancement through training programs
- Assist with daily sales focus meetings and manage client relationships
- Participate in management on duty coverage as scheduled
- Maintain direct contact and development of management trainees
- Train and ensure compliance with hotel policies and procedures
- Oversee the hotel budget process as required
- Ensure training in service standards occurs in all departments
- Create a positive team-oriented environment focusing on guest service
- Inspect rooms weekly with housekeeping and engineering managers
- Process invoices daily using the accounts payable process
- Provide required financial information to corporate office monthly
- Maintain cleanliness and maintenance of property through inspections
- Ensure employees maintain attentiveness and courteous guest interactions
- Forecast monthly financial positions and analyze data for accuracy
- Conduct management interviews and ensure hiring procedure compliance
- Interview final candidates for management positions
- Perform performance appraisals and ensure compliance with standards
- Motivate, coach, counsel, and discipline management personnel
- Perform duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of all employees
- Meet clients on property and assist in sales efforts
- Be present in public areas during peak times to greet guests
- Ensure security and audits of hotel safe
- Conduct monthly credit meetings and manage credit policies
- Complete required corporate training and obtain certifications
- Ensure all scheduled meetings occur on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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