GENERAL MANAGER

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs

Job Description

Hyatt Hotels Corporation is one of the world's leading hospitality companies, renowned for its dedication to excellence and its commitment to care for people so they can be their best. As a global hospitality brand, Hyatt offers an array of luxury and full-service hotels and resorts, spanning a diverse portfolio that caters to business travelers, leisure guests, and global explorers. Hyatt's brand promise revolves around creating meaningful experiences and memorable moments by delivering exceptional service and fostering genuine human connections. With a strong emphasis on culture, inclusivity, and sustainability, Hyatt continues to set industry standards and maintain remarkable reputations among... Show More

Job Requirements

  • Bachelor’s degree in Hospitality Management or related field preferred
  • minimum of 5 years in hotel management roles with leadership responsibilities
  • proven track record in rooms operations and commercial services
  • strong financial acumen and experience with budgeting and forecasting
  • ability to work under pressure and manage diverse teams
  • demonstrated capability in strategic planning and execution
  • excellent problem-solving and decision-making skills
  • strong organizational and multitasking abilities
  • commitment to Hyatt’s values and culture
  • flexibility to work varied shifts including weekends and holidays

Job Qualifications

  • Previous General Manager experience is preferred
  • previous Rooms Operations experience required
  • ability to adjust swiftly to varying business levels
  • strong commercial services acumen
  • excellent interpersonal skills for maintaining positive relationships with ownership, corporate, management, colleagues, clients, and vendors
  • effective oral and written communication skills

Job Duties

  • Manage owners' assets with a focus on maximizing returns
  • develop and execute multi-year property business strategies
  • maintain positive relationships with property ownership
  • utilize data insights for business decisions
  • oversee financial reporting, forecasting, and planning
  • improve guest service quality and operational practices
  • optimize sales and revenue management strategies
  • maintain facility condition to preserve asset value
  • lead capital planning for property improvements
  • embrace technology to enhance performance
  • ensure safety of colleagues and guests
  • align operations and services to brand standards
  • promote environmental sustainability
  • balance needs of stakeholders including leaders, colleagues, guests, owners, and community
  • adapt to changing business conditions and envision growth opportunities
  • exhibit sound judgment and decision-making
  • use data for problem-solving and measuring impact
  • drive change to improve financial and operational performance
  • communicate clearly with diverse audiences
  • execute strategic vision through leadership
  • build accountability and partnership with leadership teams
  • respond quickly to feedback
  • improve systems and eliminate barriers
  • foster collaborative cross-functional communication
  • lead proactively in complex situations
  • recruit, develop, and retain an inclusive workforce
  • support colleagues as brand ambassadors
  • delegate and promote diverse work approaches
  • coach and mentor future leaders
  • find development opportunities across functions
  • engage with local community and partners
  • build a strong talent pipeline
  • measure and improve colleague engagement
  • promote Hyatt’s values including empathy, integrity, respect, inclusion, experimentation, and wellbeing
  • listen and respond with empathy
  • cultivate an inclusive and fair workplace culture
  • help colleagues prioritize self-care
  • demonstrate openness and appreciation
  • uphold highest ethical conduct

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.