Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,400.00 - $72,300.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
TGI Fridays is a well-established American restaurant chain known for its casual dining experience, vibrant atmosphere, and a commitment to delivering excellent guest services. With numerous locations worldwide, it has become synonymous with great food, friendly service, and a fun environment. TGI Fridays focuses on creating memorable dining experiences for its guests through a combination of quality food offerings and a strong emphasis on hospitality. The company thrives on maintaining high standards, ensuring customer satisfaction, and fostering a dedicated team environment that aligns with its credo and values. As part of its mission to grow and innovate, TGI Fridays continuously... Show More
Job Requirements
- Must be able to walk and stand during entire shift
- frequent bending and stooping required
- must be able to lift up to 30 lbs
- must be able to read and write English
- must be able to hear well amongst loud background noise
Job Qualifications
- 4-year college degree preferred
- minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities
- possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- must be capable of performing all functions and meeting all qualification standards for all hourly positions
- knowledge of P.O.S. system and the back office systems to fulfill management functions
Job Duties
- Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience
- directly supervise and support 3-6 Managers and all FOH and BOH hourly Team Members
- manages all profit and loss centers
- aligns all behavior with the Credo and Values
- executes on all brand standards through managing and coaching Team Members and Managers
- frequently interacts with Guests to ensure they receive the Fridays Service Style experience
- follow up on any issues and complaints they may have to ensure Guest Satisfaction
- follows the Bubble Theory to proactively run a shift and anticipate Guest needs
- follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
- identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality
- oversee implementation of local store marketing and national marketing promotions
- determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience
- identifies and develops high potential Team Members and Managers to fill future openings
- provides ongoing and honest feedback, coaching and development to managers and Team Members
- evaluates performance fairly and frequently and holds managers and Team Members accountable to results
- creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are met
- respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests
- completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures
- ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable)
- approves disciplinary actions pertaining to termination
- validates inventory per company standards
- ensure proper security procedures are in place to protect Team Members, Guests and Company assets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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