Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,600.00 - $71,200.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Employer Matching 401K Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
free life insurance
Vacation pay
Holiday pay
Management training
Job Description
Hotel Indigo Atlanta Vinings is a distinguished boutique hotel located in one of Atlanta's most inviting neighborhoods, offering guests a blend of Southern charm and contemporary style. This property is part of Aperture Hotels, a reputable hotel management company with a portfolio that includes well-known brands such as Hilton Garden Inn, Homewood Suites, Courtyard by Marriott, and Hampton Inn and Suites, among others. Aperture Hotels is recognized for fostering a positive work environment where team members are valued, respected, and motivated to grow both professionally and personally. The company thrives on core values like transparency, accountability, active curiosity, growth, value... Show More
Job Requirements
- Minimum 2+ years of documented, franchised select service hotel management
- Ability to leverage provided technology to effectively manage the property
- Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail to ownership's high standards with little supervision
- Ability to supervise, delegate, and manage several tasks at once
- Ability to remain calm and in control in emergency or difficult situations
- Ability to work a flexible schedule, including weekends
Job Qualifications
- Minimum 2+ years of documented, franchised select service hotel management experience
- Ability to leverage provided technology to effectively manage the property
- Proven leadership skills including hiring, training, and staff development
- Strong customer service orientation with the ability to handle guest complaints professionally
- Financial acumen in budgeting and forecasting
- Ability to multitask and manage several responsibilities simultaneously
- Excellent communication and interpersonal skills
- Flexible availability including weekends
Job Duties
- Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience
- Monitor guest satisfaction scores on a daily basis
- Respond to guest complaints and resolve issues to come to satisfactory resolutions
- Continually monitor local market and comp set and strategically calibrate rates to ensure outperformance of local comp set
- Engage local community through CVB, Chamber, and others to stay connected to events in the area
- Implement and maintain an effective sales and marketing plan
- Manage sales director to ensure group bookings, LNRs, and SMERF business
- Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience
- Hire, train, and develop new employees
- Delegate appropriate duties to maximize employee labor hours and minimize employee turnover
- Maintain all hotel departments and operations within budget and utilize conservative economics in ordering supplies
- Work with ownership to create budgets and forecasts
- Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives
- Exceed brand and ownership standards of performance and excellence
- Ensure all reporting is complete and up to ownership standards
- Monitor employee labor hours and ensure they do not exceed budget
- Ensure all department heads are completing daily, weekly, monthly responsibilities and checklists
- Inspect rooms with housekeepers weekly
- Submit purchase orders to home office timely
- Be on call 24 hours a day to assist with any issues with the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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