General Manager

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $53,500.00 - $80,000.00

Work Schedule

Rotating Shifts

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Highgate is a premier real estate investment and hospitality management company with a remarkable portfolio exceeding $15 billion in assets under management and more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Founded over 30 years ago, Highgate has established itself as an innovator within the hospitality industry. The company offers comprehensive expertise throughout all stages of the property cycle, from initial planning and development through recapitalization and disposition. It is known for its diverse collection of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, integrating modern programming and advanced digital strategies.

Highgate... Show More

Job Requirements

At least 6 years progressive experience in hotel or related field
or 4-year college degree with 4 to 5 years related experience
or 2-year college degree with 5 to 6 years related experience
Light work exerting up to 20 pounds occasionally
Maintain warm and friendly demeanor
Effective verbal and written communication skills
Ability to listen, understand and clarify concerns
Ability to multitask and prioritize departmental functions
Approach guests and employees in service-oriented manner
Attend hotel required meetings and trainings
Participate in management coverage as required
Maintain regular attendance per company standards
Maintain high personal appearance standards including nametags
Comply with safety and operation standards
Effective problem handling skills
Ability to understand and evaluate complex information
Ability to maintain confidentiality
Perform other duties as requested by management

Job Qualifications

Minimum 6 years progressive experience in hospitality or related field
Bachelor's degree preferred with relevant experience
Strong leadership and team development skills
Proficient in financial management and budgeting
Excellent communication and interpersonal skills
Knowledge of hospitality industry standards and compliance
Experience in sales and client relations
Ability to conduct performance evaluations and manage disciplinary actions
Familiarity with hotel management software and tools
Commitment to high service standards and guest satisfaction

Job Duties

Tour operating departments daily, making adjustments with department heads
Conduct weekly staff meetings and training sessions
Meet financial review deadlines and corporate programs
Hold monthly financial reviews with department managers and supervisors
Ensure department heads maintain budgeted productivity and accounting procedures
Develop managers through competency and corporate training
Conduct daily HHBR meetings with Director of Sales
Engage in hotel sales efforts including client meetings and receptions
Participate in required management coverage
Monitor development of management trainees
Adhere to company policies and train new managers
Assist in budget process as required
Ensure departmental training in service standards
Foster team-oriented environment focused on guest satisfaction
Inspect rooms weekly with Housekeeping Manager and Property Engineer
Oversee invoice processing daily
Comply with monthly accounting schedules
Maintain physical property cleanliness and maintenance
Ensure attentive and courteous employee interactions
Forecast monthly financial positions
Conduct management interviews and hiring
Interview final candidates for management positions
Perform performance appraisals and ensure compliance
Motivate, coach, and discipline management personnel
Complete additional duties as requested by leadership
Ensure fair treatment of employees
Meet and assist clients on property
Greet guests during peak times
Follow hotel safe handling procedures
Conduct monthly credit meetings
Complete corporate training and certification
Ensure scheduled meetings occur on property

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: