General Manager

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $49,800.00 - $74,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Job Description

The hiring establishment is a quick-service restaurant (QSR) operating under a franchise model. This company embodies the spirit of customer-centric service combined with efficient operational management to create exceptional dining experiences. Known for its consistent quality and vibrant atmosphere, the restaurant positions itself as a leader within the QSR segment by adhering to strict operational standards and continuous improvement practices. It effectively balances rapid food service with high standards of quality and cleanliness to meet the demands of a fast-paced and competitive hospitality environment. The establishment is committed to fostering a positive work culture that enhances employee morale, maximizes productivity,... Show More

Job Requirements

High school diploma or equivalent required
Three to five years of restaurant management experience preferred
Proven track record in management of COGS and labor
Must have excellent customer service and employee relation skills
Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment
Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
Must be able to work in and out of different temperature ranges
Must be able to stand for long periods of time
Must be able to lift up to 50 pounds

Job Qualifications

Three to five years of restaurant management experience preferred
QSR experience strongly preferred
High school diploma or equivalent required
Proven track record in management of COGS and labor
Excellent customer service and employee relation skills
Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment
Ability to perform under pressure in a high volume restaurant

Job Duties

Oversee and manage all areas of restaurant and make final decisions on matters of importance
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
Responsible for the development and achievement of the restaurant's business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator
Ensure guest service in all areas meets company standards
Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales
Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes
Manage restaurant P&L to optimize manageable profit, control COGS, labor, and controllables (semi-fixed expenses)
Expected to exercise good judgment in decision-making and reporting issues to the Franchisee
Perform other duties and responsibilities as requested by owner or owner's appointee
Manage the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's business plan
Ensure the restaurant is in accordance with established company standards, policies and procedures
Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
Maintain a positive working relationship with all restaurant to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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