General Manager

Lynn, MA, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $53,800.00 - $80,400.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

performance bonuses

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year history of innovation in the hospitality industry, Highgate provides expert guidance through the entire property lifecycle, from planning and development through recapitalization and disposition. The company prides itself on developing a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate incorporates contemporary programming and digital expertise to stay at the forefront of... Show More

Job Requirements

High school diploma or equivalent
At least 6 years progressive experience in hotel or related field or 4-year college degree with 4 to 5 years related experience or 2-year college degree with 5 to 6 years related experience
Light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
Maintain warm and friendly demeanor at all times
Effective verbal and written communication skills
Effective listening skills
Ability to multitask and prioritize
Attend required meetings and trainings
Participate in Manager-On-Duty coverage
Maintain regular attendance as required
Maintain high personal appearance standards including wearing name tags
Comply with Highgate Hotel standards and safety regulations
Demonstrated problem-solving capabilities
Ability to handle confidential information
Willing to perform other duties as assigned

Job Qualifications

At least 6 years progressive experience in hotel or related field or 4-year college degree with 4 to 5 years related experience or 2-year college degree with 5 to 6 years related experience
Maintain warm and friendly demeanor at all times
Effective verbal and written communication with all levels of employees and guests
Effective listening and clarifying concerns raised by employees and guests
Ability to multitask and prioritize departmental functions
Attend all hotel required meetings and trainings
Participate in Manager-On-Duty coverage as required
Maintain regular attendance as per Highgate Hotel standards
Maintain high standards of personal appearance and grooming including wearing nametags
Comply with Highgate Hotel standards and regulations promoting safe and efficient operations
Effective problem-solving abilities including anticipating and preventing problems
Ability to understand and evaluate complex information and data from various sources
Maintain confidentiality of information
Perform other duties as requested by management

Job Duties

Tour operating departments daily making adjustments as needed via department heads
Conduct weekly staff meetings including training sessions reviewing sales and operations efforts
Meet all financial review dates and corporate programs timely
Hold monthly financial review with department managers and supervisors
Ensure department heads maintain budgeted productivity and checkbook accounting procedures
Develop managers through competency and corporate training programs
Conduct daily sales prospecting meetings with Director of Sales
Participate in hotel sales including client meetings and hosting events
Participate in Manager-On-Duty coverage as scheduled
Monitor development of management trainees
Adhere to Highgate Hotel policies and train new managers for compliance
Assist in Highgate Hotel budget process
Ensure training in service standards in all departments
Promote positive team-oriented environment through employee development
Regularly inspect rooms with Housekeeping Manager and Property Engineer
Ensure daily processing of invoices using A/P process
Ensure timely submission of financial documents to Corporate Office
Maintain cleanliness and property maintenance through inspections and maintenance programs
Ensure employees maintain attentive, friendly, courteous, and efficient service
Forecast hotel’s monthly financial position and generate accurate reforecast
Conduct management interviews and follow hiring procedures
Interview final candidates before offers
Perform Executive Committee members performance appraisals and ensure compliance
Motivate, coach, counsel and discipline management personnel as per policies
Perform other duties as requested by Vice President or Regional Director
Ensure fair and equitable treatment of employees
Meet clients on-site assisting sales efforts
Be present in public areas during peak times
Ensure adherence to hotel safe handling procedures and monthly audits
Conduct monthly credit meetings and enforce credit policies
Complete required corporate training and certification
Ensure all scheduled meetings take place on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: