General Manager

Columbia, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $93,000.00 - $94,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a diverse global portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America. Established with a 30-year track record as an innovator in the hospitality industry, Highgate excels in providing expert guidance through all stages of the property lifecycle, including planning, development, recapitalization, and disposition. As a forward-thinking company, Highgate is renowned for its diverse portfolio encompassing bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts that showcase contemporary programming blended with digital acumen.... Show More

Job Requirements

Education and experience as specified in qualifications
Ability to exert up to 20 pounds of force occasionally and 10 pounds frequently
Maintain a warm and friendly demeanor at all times
Communicate effectively with all employee and guest levels
Listen and clarify employee and guest concerns attentively
Multitask and prioritize departmental functions to meet deadlines
Approach guests and employees in a courteous and service-oriented manner
Attend hotel required meetings and trainings
Participate in management-on-duty coverage as required
Maintain regular attendance per scheduling
Keep high personal appearance and grooming standards including wearing nametags
Comply with hotel standards and regulations for safe operations
Handle problems by anticipating, preventing, identifying and solving as necessary
Understand and evaluate complex information to meet objectives
Maintain confidentiality
Perform additional duties as requested

Job Qualifications

At least 6 years progressive experience in hotel or related field
Or a 4-year college degree and 4-5 years related experience
Or a 2-year college degree and 5-6 years related experience
Effective verbal and written communication skills
Ability to listen, understand and clarify concerns
Ability to multitask and prioritize functions
Attend all required meetings and training
Participate in management-on-duty coverage
Maintain regular attendance per scheduling needs
Maintain high standards of personal appearance and grooming
Comply with standards to ensure safe and efficient operations
Effective problem-solving skills
Ability to evaluate complex information from various sources
Maintain confidentiality of information
Perform other duties as requested by management

Job Duties

Tour operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings including training sessions
Meet all financial review dates and corporate programs timely
Hold monthly financial review with department managers and supervisors
Ensure department heads maintain budgeted productivity and accounting procedures
Develop managers through competency and corporate training programs
Participate in daily sales meetings with Director of Sales
Engage in hotel sales including client meetings and hosting events
Participate in management-on-duty coverage as scheduled
Monitor development of management trainees
Adhere to hotel policies and train new managers for compliance
Assist in hotel budget process
Ensure service standards training and compliance
Encourage positive team environment focusing on guest satisfaction
Inspect rooms regularly with housekeeping and engineering managers
Process invoices daily
Provide monthly financial information to Corporate Office
Maintain property cleanliness and preventive maintenance
Ensure employees are attentive and courteous
Forecast monthly hotel financial position
Conduct management interviews and comply with hiring procedures
Perform management appraisals and ensure compliance
Motivate and discipline management personnel
Perform duties as requested by Vice President or Regional Director
Ensure fair treatment of employees
Meet clients and attend property tours
Be present in public areas during peak times
Manage hotel safe procedures and audits
Conduct monthly credit meetings and assist in credit/collection policies
Complete corporate training and certifications
Ensure scheduled meetings occur on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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