Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
LA Fitness membership
Bonus based on performance
Health Insurance
Opportunity for advancement
Training and Development
Paid Time Off
Job Description
MilkShake Factory is a renowned dessert establishment with a rich heritage dating back to 1914. Known for its signature handspun milkshakes and premium chocolates, this company has dedicated over a century to perfecting its craft and delivering moments of joy to its customers. Operating as a franchise with locations expanding coast to coast, MilkShake Factory embraces a rapidly growing business model that values community, quality, and continuous growth. This vibrant company is not only passionate about what it serves but also about creating a positive workplace culture and forging lasting connections with both its customers and team members. Employees at... Show More
Job Requirements
- Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting
- Strong track record of creating an amazing customer experience while managing retail or restaurant teams, brands, operations, and financials
- Availability to work flexible hours including early mornings, evenings, weekends, or holidays
- College degree is strongly preferred though extra years of experience may substitute
- Composure, positivity, flexibility, and time management skills required for a performance-driven retail environment
- Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
- Knowledge of Microsoft Office suite
- Ability to lift and handle packaged goods weighing up to 25 lbs
Job Qualifications
- College degree strongly preferred but extra experience may substitute
- Minimum five years of leadership experience in customer-facing sales or retail environment
- Proven track record of managing teams, operations, brands, and financials with a focus on customer experience
- Excellent communication and mentorship skills
- Strong operational, problem-solving, organizational, and planning skills
- Ability to plan and prioritize workload effectively
- Knowledge of Microsoft Office
- Ability to handle confidential and sensitive information
- Ability to lift and handle packaged goods up to 25 lbs
Job Duties
- Take the helm and own front- and back-house operations including workflows, merchandising, sanitation, and customer experience
- Co-create systems for cash management, food safety, inventory control, and team performance
- Partner with the owner on human resources including staff training, coaching, motivation, feedback, and retention strategies
- Craft efficient schedules balancing smooth retail operations and labor costs
- Collaborate on budgeting and accounting for the store
- Monitor and reduce waste by training staff on quality and recipe adherence
- Set up maintenance schedules to ensure equipment reliability and implement store security measures
- Drive sales through bundling, merchandising, and consumer-value techniques
- Act as a brand advocate sharing the company’s story, vision, and products
- Maintain flawless POS register system operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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