Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
flexible scheduling
Job Description
Highgate Hotels is a distinguished leader in the real estate investment and hospitality management sector, proudly overseeing a robust portfolio that exceeds $15 billion in assets and encompasses over 400 hotels across North America, Europe, the Caribbean, and Latin America. With a legacy of 30 years marked by innovation and excellence, Highgate has consistently set the standard in the hospitality industry by combining bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with cutting-edge digital strategies. Their commitment to excellence is further demonstrated through their use of industry-leading revenue management tools, allowing them to anticipate and adapt to... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- Must be able to communicate effectively verbally and in writing
- Must be effective at listening to and clarifying concerns
- Ability to multitask and prioritize departmental functions
- Approach encounters in a friendly and service-oriented manner
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations to encourage safe operations
- Effective in handling problems including anticipating, preventing, identifying and solving
- Must be able to maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand, and clarify concerns from employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations for safe and efficient operations
- Effective problem-solving skills including anticipation and prevention
- Ability to understand and evaluate complex information and data
- Ability to maintain confidentiality of information
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions presented by managers and self
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
- Ensure all department heads maintain budgeted productivity levels and checkbook accounting procedures
- Develop managers for future advancement through competency training and corporate sponsored programs
- Conduct daily HHBR meeting with Director of Sales focusing on prospecting calls and potential business results
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Participate in required M.O.D. coverage as scheduled
- Monitor development of management trainees
- Adhere to all company policies and train new managers for compliance
- Assist in budget process as required
- Ensure training in service standards is consistent across all departments
- Create a positive team-oriented environment focusing on guest and employee motivation
- Regular room inspections with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily using A/P process
- Provide financial documents timely to Corporate Office
- Maintain cleanliness and preventive maintenance of property through inspections
- Ensure all employees maintain attentiveness, friendliness, courtesy and efficiency
- Forecast monthly financial position by estimating revenues and expenses
- Manage hiring procedures and interview final candidates for management positions
- Perform performance appraisals and ensure compliance with standards
- Motivate, coach, counsel and discipline management personnel
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of all employees
- Meet clients including property tours to assist sales efforts
- Be present in public areas during peak times greeting guests
- Ensure security and monthly audits of hotel safe
- Conduct monthly credit meetings and manage credit and collection policies
- Complete required corporate training modules
- Ensure all scheduled meetings take place on the property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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