Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Training and development opportunities
Job Description
McMarro is a well-established company operating within the fast-food restaurant industry, managing a renowned franchise that stands for quality, service, and cleanliness. This company's mission revolves around delivering an exceptional dining experience to its customers while maintaining operational excellence across all aspects of its business. With a strong commitment to adhering to established systems and processes, McMarro ensures consistent restaurant performance and customer satisfaction, cultivating a welcoming environment for both employees and guests. The company's culture emphasizes respect, inclusivity, and ongoing development, fostering a positive atmosphere that supports team growth and operational success.
The General Manager (GM) role at McMar... Show More
The General Manager (GM) role at McMar... Show More
Job Requirements
- High school diploma or equivalent
- Previous management experience in the food service industry
- Availability to work flexible hours including evenings, weekends, and holidays
- Willingness to work varying shifts and dayparts as necessary
- Strong leadership and organizational skills
- Ability to handle stressful and fast-paced work environments
- Commitment to uphold company policies and standards
- Capability to resolve conflicts and manage sensitive issues professionally
Job Qualifications
- Experience in restaurant management or a similar leadership role
- Strong knowledge of food safety and sanitation practices
- Ability to lead and motivate a diverse team
- Excellent communication and interpersonal skills
- Proficient in analyzing business and performance data
- Skilled in problem-solving and decision-making
- Demonstrated ability to develop and implement action plans
- Knowledge of employee training and development techniques
- Capability to maintain compliance with health and safety regulations
- Experience managing budgets and controlling costs
Job Duties
- Lead by example and role model company policies and culture
- Show respect and sensitivity to cultural and generational differences
- Foster a positive and welcoming environment for employees and guests
- Inspire and motivate the team to meet goals through competitions and rewards
- Prioritize training and development by planning and removing obstacles
- Follow hiring tools and processes for best hiring and promotion decisions
- Utilize resources and processes to prevent work-related injuries and customer accidents
- Develop shift leaders to build a strong leadership team
- Actively support team members across the restaurant and organization
- Manage difficult or sensitive workplace issues and find solutions
- Ensure employee breaks are given according to policy
- Review performance data and identify improvement opportunities
- Create and implement action plans to improve restaurant performance
- Generate and share customer experience improvement ideas
- Commit to outstanding service and customer recovery
- Follow up with customers to ensure problem resolution
- Keep updated on products and promotions and train employees accordingly
- Identify and address safety risks proactively
- Ensure adherence to food safety and security standards
- Oversee maintenance and cleanliness of equipment and restaurant appearance
- Communicate business plans and actions clearly
- Remove barriers to achieve business goals
- Act with urgency and maintain high standards
- Utilize peers and supervisors to solve problems
- Monitor key performance measurements and address issues
- Hold self and employees accountable for results
- Demonstrate positive attitude, ownership, and commitment
- Make decisions that protect the company and brand
- Delegate and follow up on initiatives
- Stay calm in stressful environments
- Embrace change positively to inspire buy-in
- Listen actively and seek feedback
- Communicate clearly with all leadership and team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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