Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,000.00 - $160,000.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
401K Matching
Paid Time Off
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Job Description
Via is a leading technology company revolutionizing transportation worldwide. Specializing in TransitTech, Via has pioneered innovative solutions that transform urban mobility by enabling shared, dynamic public transit systems that reduce carbon emissions, alleviate traffic congestion, and provide accessible, efficient, and affordable transportation options. Founded on the principle that collective progress is stronger, Via combines cutting-edge software, service design, and operational expertise to offer a comprehensive end-to-end TransitTech solution for cities and transit agencies. Their mission is to reshape how the world moves by promoting sustainable transportation alternatives that minimize car dependency and environmental impact.
As a General Manage... Show More
As a General Manage... Show More
Job Requirements
- Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment
- At least 8 years of experience in operations management
- Proven leadership experience managing teams for 3-5 years
- Ability to thrive in fast-paced, high-responsibility environments
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Flexibility and adaptability to changing situations
- Demonstrated commitment to customer service excellence
Job Qualifications
- Experienced operations manager with at least 8+ years of experience
- Independent self-starter who thrives in fast-paced environments
- Savvy and tactful communicator who intuitively finds the right tone in every situation
- Commitment to fostering a culture centered on world class customer service
- Detail-oriented executor who is action-oriented and operates autonomously
- Exceptional leadership skills with extensive experience leading support teams
- Flexible and adaptable with the ability to manage change rapidly
- Proven track record of managing teams for at least 3-5 years and developing people effectively
- Effective multitasker capable of delegating, prioritizing, and taking responsibility
- Strong problem-solving skills and creative thinker
- Experience working in transit is a plus
Job Duties
- Manage the on-site daily operations of Via's service in the East Bay region
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation
- develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via's external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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