Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,700.00 - $87,700.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate is a distinguished real estate investment and hospitality management company with a remarkable portfolio consisting of over $15 billion in assets under management. With more than 400 hotels worldwide located across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a prominent leader in the hospitality industry. Over a successful 30-year history, the company has demonstrated innovative approaches in managing hotels, guiding properties through all phases of the investment cycle including planning, development, recapitalization, and disposition. Highgate’s expertise extends to a diverse portfolio of lifestyle hotel brands, legacy brands, and independent hotels and resorts, which... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- 4-year college degree with 4 to 5 years related experience or 2-year college degree with 5 to 6 years related experience
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently to move objects
- Maintain a warm and friendly demeanor at all times
- Effective communication skills verbally and written with all levels of employees and guests
- Ability to listen understand and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions
- Approach all encounters in an attentive friendly courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in Manager on Duty coverage as required
- Maintain regular attendance as required by scheduling
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations to ensure safe and efficient operations
- Effective problem handling skills including anticipating and solving problems
- Ability to understand and evaluate complex information and data
- Ability to maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- Effective verbal and written communication with all levels of employees and guests
- Effective listening understanding and clarifying concerns of employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Ability to approach all encounters in a friendly courteous and service-oriented manner
- Ability to handle problems including anticipating preventing identifying and solving issues
- Ability to understand and evaluate complex information and data to meet objectives
- Ability to maintain confidentiality of information
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and reviews of sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review with all department managers M.I.D.s and supervisors
- Ensure department heads maintain budget productivity levels and standard accounting procedures
- Develop managers for future advancement through competency and corporate training programs
- Conduct daily HHBR meetings focusing on sales prospecting and potential business results
- Play a pivotal role in hotel sales efforts including client calls hosting luncheons and receptions
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with management trainees and monitor their development
- Adhere to all hotel policies and train new managers to ensure compliance
- Oversee and assist in budget process as required
- Ensure training in service standards in each department using effective training steps
- Create a positive team-oriented environment focusing on guest experience
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily
- Ensure monthly financial documents submission to Corporate Office
- Maintain cleanliness and preventive maintenance of property
- Ensure employees are attentive friendly courteous and efficient with guests and colleagues
- Forecast and analyze monthly financial position and reforecast as necessary
- Conduct management interviews and ensure hiring compliance
- Interview all final candidates for management positions prior to offers
- Perform performance appraisals and ensure compliance in appraisals administration
- Motivate coach counsel and discipline management personnel per SOPs
- Perform other duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of employees
- Meet clients including showing property to prospective clients to support sales
- Be present in public areas during peak times greeting guests and offering assistance
- Ensure hotel safe security procedures and monthly audits
- Conduct monthly credit meetings and actively participate in credit and collection policies
- Complete required corporate training modules and become certified to train
- Ensure all scheduled meetings occur on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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