General Manager

Union City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $225,000.00 - $265,000.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. Renowned for its expertise and comprehensive portfolio, Highgate stands as a dominant player in numerous U.S. gateway markets, including New York, Boston, Miami, San Francisco, and Honolulu. In addition to their U.S. presence, Highgate is rapidly expanding globally with operations in Europe, Latin America, and the Caribbean. The company's portfolio represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. Highgate offers expert guidance through all stages of the hospitality property cycle,... Show More

Job Requirements

High school diploma or equivalent
proven experience in hotel management or related field
strong leadership and interpersonal skills
ability to work under pressure in a fast-paced environment
excellent organizational and communication skills
proficiency with hotel management software and financial reporting
flexibility to work varied shifts including weekends and holidays
commitment to maintaining high customer service standards
ability to develop and mentor staff
knowledge of industry compliance and safety standards
physical ability to conduct regular site inspections
capacity to maintain confidentiality
willingness to participate in required training and development programs

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree with 4 to 5 years related experience
or a 2-year college degree with 5 to 6 years related experience
maintain a warm and friendly demeanor at all times
effective verbal and written communication skills with all levels of employees and guests
ability to listen and clarify concerns of employees and guests
ability to multitask and prioritize departmental functions
attend all required hotel meetings and trainings
participate in M.O.D. coverage as required
maintain high standards of personal appearance including wearing nametags
comply with hotel standards and regulations
effective problem handling and solution implementation
ability to understand and evaluate complex information
maintain confidentiality of information
perform additional duties as requested by management

Job Duties

Tour the operating departments daily making adjustments as needed via department heads
Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
Meet all financial review dates and corporate directed programs timely
Hold monthly financial reviews with all department managers M.I.D.'s and available supervisors
Ensure department heads maintain budgeted productivity levels and standard accounting procedures
Develop managers for future advancement through competency and corporate training
Conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
Participate in hotel sales efforts including client meetings and hosting events
Maintain direct contact with management trainees and oversee their development
Adhere to hotel policies and train new managers for compliance
Oversee and assist in hotel budget process
Ensure training in service standards with compliance to hotel standards
Create a positive team-oriented environment focused on guest service and employee motivation
Inspect rooms regularly with Housekeeping Manager and Property Engineer
Ensure daily processing of invoices and monthly submission of financial documents
Oversee cleanliness and maintenance of the property through inspections
Ensure employees are attentive and courteous in interactions with guests and colleagues
Forecast monthly financial position and conduct accurate reforecasting
Manage hiring processes and interview prospective management candidates
Perform performance appraisals and administer disciplinary actions according to SOPs
Handle client meetings and guest interactions in public areas during peak times
Ensure safe handling with regard to hotel safe and conduct monthly audits
Conduct monthly credit meetings and enforce hotel credit and collection policies
Complete required corporate training and become certified trainer as required
Ensure all scheduled meetings take place on property
Perform duties as requested by Vice President or Regional Director of Operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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