Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $200,000.00 - $250,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. Renowned for its dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint across Europe, Latin America, and the Caribbean. The company manages a global portfolio of properties valued at over $20 billion, generating in excess of $5 billion in cumulative revenues annually. With a comprehensive approach to hospitality asset management, Highgate offers expert guidance throughout all phases of the property lifecycle, from initial planning and... Show More
Job Requirements
- High school diploma or equivalent
- minimum 4 years experience in hotel management or related field
- strong leadership and interpersonal skills
- ability to maintain warm and friendly demeanor
- effective verbal and written communication skills
- ability to listen and clarify concerns
- multitasking and prioritization skills
- ability to maintain confidentiality
- maintain regular attendance and punctuality
- comply with company policies and standards
- ability to work flexible hours including weekends and holidays
- physical ability to exert up to 20 pounds of force occasionally
- willingness to participate in M.O.D. coverage
- adhere to safety regulations and procedures
- maintain professional appearance and grooming standards
- ability to handle problems proactively
- ability to evaluate complex data
- commitment to employee development
- willingness to perform additional duties as assigned
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree with 4 to 5 years of related experience
- or a 2-year college degree with 5 to 6 years of related experience
- effective communication skills verbally and in writing with employees and guests
- ability to multitask and prioritize departmental functions
- maintain high standards of personal appearance and grooming including wearing nametags
- ability to understand and evaluate complex information and data
- effective problem handling including anticipating, identifying, and solving issues
- maintain confidentiality of sensitive information
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- comply with standards and regulations for safe and efficient operations
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including training sessions presented by managers and self using effective training steps according to Highgate standards
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers, M.I.D.s and supervisors
- Ensure department heads maintain budgeted productivity and Highgate checkbook accounting procedures
- Develop managers for advancement through competency and corporate sponsored training
- Conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- Engage in hotel sales efforts including client meetings, luncheons and receptions
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with and monitor management trainees
- Adhere to all Highgate policies and train new managers for compliance
- Assist in the Highgate Hotel budget process
- Ensure service standards training in each department and compliance with Garden Standard of the Week
- Create a positive team environment focusing on guest satisfaction through development and motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily
- Comply with monthly financial document submissions
- Ensure cleanliness and maintenance of property with department managers
- Ensure employees provide attentive, friendly, courteous, and efficient guest interaction
- Forecast monthly financial position estimating revenues and expenses
- Conduct management interviews and ensure compliance with hiring procedures
- Interview all final candidates for management positions prior to offers
- Perform Executive Committee members performance appraisals and ensure compliance
- Motivate, coach, counsel, and discipline management personnel as per SOPs
- Perform other duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of employees
- Meet clients and potential clients touring the property to support sales efforts
- Be present in public areas during peak times to greet guests and offer assistance
- Ensure hotel safe procedures and audits are followed
- Conduct monthly credit meetings and actively manage credit and collection policies
- Complete required corporate training and become a certified trainer
- Ensure all scheduled meetings are conducted on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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