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Dunkin

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
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Work Schedule

Flexible
On-call
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Benefits

competitive bonus potential
Paid Time Off
Inexpensive healthcare insurance
Employee assistance program
401k Match
HRG auto incentive
Career advancement potential

Job Description

Heartland Restaurant Group (HRG) is a prominent franchisee operating Dunkin' restaurants across Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern West Virginia. With a workforce of over 1900 team members working in 79 locations, HRG is recognized as one of the largest and fastest-growing restaurant management groups in the region. Over the past 17 years, HRG has established itself as a top workplace, fostering a culture that prioritizes employee well-being, fun, flexibility, and fulfillment. The company's dedication to an employee-first philosophy is reflected in its supportive team environment and numerous opportunities for career growth.

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Job Requirements

  • Minimum two years of general manager experience in retail, restaurant or hospitality
  • Valid driver's license and reliable transportation
  • Proficient in basic computer, math and financial management
  • Fluent in spoken and written English
  • Open availability seven days a week
  • Ability to work a minimum of 50 hours per week
  • Willingness to be on-call 24/7 except during approved paid time off

Job Qualifications

  • Minimum two years of general manager experience in retail, restaurant or hospitality
  • Strong analytical and business acumen
  • Team-oriented mindset in a fast-paced environment
  • Ability to train, develop and provide constructive feedback
  • Guest-focused with strong problem-solving and conflict management skills
  • Effective time management and motivational leadership
  • College degree preferred

Job Duties

  • Oversee daily restaurant operations including opening and closing procedures, cash management, and inventory control
  • Ensure outstanding customer service by fostering a welcoming guest-focused environment
  • Recruit, hire, train and supervise team members including shift leaders, supervisors and crew members
  • Cultivate a positive work environment through teamwork, coaching, constructive feedback and conflict resolution
  • Implement training programs to elevate team performance and development
  • Ensure compliance with health and safety regulations, food handling guidelines and sanitation protocols
  • Monitor and manage food and labor costs, inventory levels and minimize waste to maximize profitability

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.