General Manager

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $51,800.00 - $77,500.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

bonus opportunity

Paid Time Off

Employee Discounts

Job Description

CircusTrix, LLC dba Sky Zone is a leading trampoline park company known for providing an exciting and safe environment for families and individuals to enjoy a wide range of attractions, including trampoline jumping, birthday parties, fitness programs, and cafe experiences. Established as a pioneer in the indoor trampoline park industry, Sky Zone has expanded its footprint across multiple locations in the United States, focusing on creating memorable guest experiences and fostering active, healthy lifestyles. As a company, Sky Zone is committed to maintaining high standards of safety, cleanliness, and customer service while encouraging innovation and community involvement. The company culture... Show More

Job Requirements

18 years of age or older
Completed high school diploma or equivalent education
Minimum of 3 years of overall management experience in a high customer volume industry
At least 2 years of sales experience
Proficient with MS Office Suite, Teams, and point of sale systems
Ability to work nights, weekends, and holidays
Must be results-driven, reliable, detail-oriented, and organized
Ability to stand for long periods and lift at least 20 pounds
Ability to remain stationary and move around for long periods
Ability to communicate effectively in a busy, loud environment

Job Qualifications

18 years of age or older and completed high school diploma or equivalent education
Associates or Bachelor’s degree preferred
Minimum of 3 years of overall management experience in a high customer volume industry such as entertainment, fitness, retail, or restaurant
At least 2 years of sales experience, membership sales preferred
Ability to leverage P&L reports to set and manage business revenue goals
Demonstrated experience hitting or exceeding company KPIs
Basic proficiency in technology including MS Office Suite, Teams, and point of sale systems
Availability to work nights, weekends, and holidays
Results-driven, reliable, detail-oriented, and organized
Ability to stand for long periods and lift a minimum of 20 pounds

Job Duties

Be a hands-on leader and role model able to support the team by executing any park position as needed
Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy
Create a positive park culture by recognizing accomplishments and learning what motivates team members
Own and oversee all phases of employment including hiring, training, monitoring growth and progress, and handling discipline and termination
Be an effective park liaison through consistent communication across all departments and the corporate team
Provide memorable moments for customers by being proactive, responsive, and engaged in their experience
Resolve customer service issues through listening, discussion, and completing all necessary follow-up and documentation
Manage park operations and expenses according to Profit & Loss statements
Oversee purchases, inventory, and park costs, renegotiating terms when necessary
Drive park revenue goals in membership sales, birthday parties, and special events
Work with marketing to develop and coordinate park promotions
Train employees on how they contribute to revenue goals
Ensure key performance metrics are understood by Front Desk, Party Hosts, and managers
Cultivate positive relationships within the local community
Evaluate department efficiency and implement processes
Ensure safety training and compliance with company and OSHA standards
Monitor park attractions daily and complete maintenance documentation
Adjust staffing to meet safety demands
Complete inventory reports for facilities, parties, food & beverage, and vending

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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