Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Life insurance
Job Description
Urban Air Adventure Parks is a premier indoor adventure park and a market leader in location-based entertainment. Based in Dallas, Urban Air pioneered the adventure park concept and has since become the largest adventure park operator worldwide. The company is dedicated to creating fun, safe, and engaging environments where kids and families can enjoy thrilling attractions and experiences. With a strong emphasis on community, innovation, and customer satisfaction, Urban Air focuses on delivering high-quality entertainment that inspires guests to aim higher and achieve things they never thought possible.
Urban Air Southcenter is currently seeking a dedicated General Manage... Show More
Urban Air Southcenter is currently seeking a dedicated General Manage... Show More
Job Requirements
- Experience in hospitality including theme parks family entertainment centers hotels resorts casinos or restaurants
- Minimum of 3 years experience in facility operations and management
- Strong leadership and team development skills
- Proficiency in Microsoft Office including Excel Word and PowerPoint
- Excellent communication and interpersonal skills
- Ability to maintain professionalism and good judgment
- Flexible and adaptable to changing business needs
- Ability to motivate and manage a diverse team
- Commitment to high standards of conduct and grooming
- Willingness to engage with community and foster partnerships
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required theme parks family entertainment centers hotels resorts casinos or restaurants
- 3+ years of experience in facility operations and management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional energetic self-motivated and able to motivate others and have a positive attitude
- Intermediate computer skills - Microsoft Office Excel Word PowerPoint
- Professional grooming and conduct must be constantly displayed
- Adaptability flexibility and general enthusiasm for the business
- Strong communication skills ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees management and vendors
- Ability to maintain and project professionalism internally and externally at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity thought ethnic gender etc
- Innovative and strategic thinker
Job Duties
- Hire train and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe clean and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
- Assist franchise owners in holding managers accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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