Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
employee recognition programs
Professional development opportunities
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company and market leader in the location-based entertainment industry. Headquartered in Dallas, Texas, Urban Air pioneered the adventure park concept and has grown to become the largest operator of adventure parks worldwide. Committed to creating fun, safe environments, Urban Air’s mission is to help kids have fun and aim higher by achieving things they never thought possible. The company prides itself on fostering a positive culture for both guests and staff, ensuring memorable experiences through innovative attractions and outstanding customer service. Urban Air Aurora, one of the many locations, operates... Show More
Job Requirements
- High school diploma or equivalent
- minimum 3 years facility operations and management experience
- prior hospitality industry experience
- ability to use Microsoft Office
- strong interpersonal and communication skills
- capability to manage and motivate a diverse team
- maintain professional appearance and demeanor
- flexibility to work varied schedules
- ability to analyze financial documents and develop business strategies
- commitment to safety and guest satisfaction
- willingness to engage with community partners
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and good judgment in decision-making
- experience in hospitality including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations and management
- ability to develop team members in areas of responsibility
- ability to achieve expected financial results
- professional, energetic, self-motivated with a positive attitude
- intermediate computer skills including Microsoft Office
- professional grooming and conduct
- adaptability, flexibility, and enthusiasm for the business
- strong communication skills
- ability to establish working relationships with employees, management, and vendors
- ability to maintain professionalism internally and externally
- ability to establish and communicate a vision
- flexibility to adapt to business and team needs
- accountability for personal conduct and professionalism
- appreciation of diversity
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers
- lead and influence managerial staff through effective motivation
- ensure execution of all employee recognition and incentive programs
- maintain a strong community presence through partnerships
- maintain a safe, clean, and secure environment for guests and staff
- be responsible for all aspects of operations including entertainment, food, beverage, attractions, and property
- continuously improve operational execution through adherence to operating standards
- provide direction to the management team
- promote positive employee relations including effective delegation and high staff morale
- assist franchise owners in holding managers accountable
- monitor online reviews to ensure high guest satisfaction
- capitalize business opportunities by executing marketing strategies
- maintain inventory control systems
- assure appropriate staffing levels while maintaining labor budget
- analyze financial reports and develop action plans to meet or exceed budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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