Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
performance bonuses
Retirement Plan
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company known for its innovative approach within the hospitality sector. The company holds a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, reflecting a broad influence that extends internationally into Europe, Latin America, and the Caribbean. With a property portfolio valued at over $20 billion and generating more than $5 billion in revenue, Highgate Hotels stands out as a key player in the industry. The company excels in managing the entire hospitality property lifecycle, from planning and development to recapitalization... Show More
Job Requirements
- Minimum of 6 years progressive hotel or related experience
- Effective oral and written communication skills
- Ability to maintain a warm and friendly demeanor
- Skilled in multitasking and prioritizing tasks
- Ability to follow company policies and procedures
- Attend required meetings and trainings
- Ability to participate in M.O.D. coverage
- Maintain professional appearance and grooming standards
- Comply with safety and operational regulations
- Maintain confidentiality
- Ability to handle and solve problems effectively
- Willingness to perform other duties as assigned
- Ability to work flexible schedules as needed
- Ability to exert up to 20 pounds of force occasionally
- Maintain regular attendance
- Demonstrate strong leadership and interpersonal skills
- Ability to interact courteously with guests and employees.
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and at least 4 to 5 years related experience
- or a 2-year college degree and at least 5 to 6 years related experience
- Light work exerting up to 20 pounds occasionally
- Maintain warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand, and clarify employee and guest concerns
- Skilled at multitasking and prioritizing departmental functions
- Approach all encounters with friendly, courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as needed
- Maintain regular attendance as per scheduling requirements
- Maintain high standards of personal appearance and grooming
- Comply with company standards to promote safe and efficient operations
- Effective problem-solving skills including anticipating and addressing issues
- Ability to understand and evaluate complex information to meet objectives
- Maintain confidentiality of sensitive information
- Perform additional duties as requested by management.
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review with all department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and checkbook accounting procedures
- Develop managers for future advancement through training programs
- Conduct daily HHBR meeting with Director of Sales focusing on prospecting and account calls
- Play active role in hotel sales efforts including client meetings and hosting events
- Participate in required M.O.D. coverage as scheduled
- Monitor development of management trainees
- Adhere to all company policies and train new managers on compliance
- Oversee budget process as required
- Ensure service standards training compliance in all departments
- Create positive team-oriented environment focused on guest through employee development
- Inspect rooms weekly with housekeeping manager and property engineer
- Ensure complete processing of invoices daily
- Ensure timely submission of financial documents to Corporate Office
- Maintain cleanliness and maintenance of property via inspections and preventive programs
- Ensure employees provide attentive and courteous guest service
- Forecast monthly financial position analyzing revenues and expenses
- Conduct management interviews ensuring compliance with hiring standards
- Perform performance appraisals for management staff
- Motivate, coach, counsel, and discipline management personnel as per company standards
- Perform duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment for all employees
- Meet clients on property for sales support
- Be present in public areas during peak times to assist guests
- Ensure safety procedures with hotel safe and conduct monthly audits
- Conduct monthly credit meetings and take part in credit and collection policies
- Complete required corporate training and become certified trainer
- Ensure all scheduled meetings take place on property.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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