Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,800.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
career development support
Job Description
Wendy's is a well-established fast-food restaurant chain known for its quality products, excellent customer service, and community engagement. Operating in Fort Wayne, IN, this location exemplifies the company's commitment to delivering outstanding dining experiences through superior operational standards and exceptional team management. As a leading player in the quick-service restaurant industry, Wendy's continuously strives to maintain competitive advantages by focusing on quality, service, cleanliness, and innovation. The company's approach integrates effective local marketing strategies tailored to specific market conditions, ensuring that each store remains connected with its community while achieving its sales and profit goals.
The General Manager ro... Show More
The General Manager ro... Show More
Job Requirements
- College degree or equivalent experience in operations
- 1-2 years management or operations experience in the restaurant industry
- must be able to perform all restaurant operations positions or functions
Job Qualifications
- College degree or equivalent experience in operations
- 1-2 years management or operations experience in the restaurant industry
- knowledge of Wendy's operating systems and procedures
- knowledge of Wendy's policies and procedures
- knowledge of P&L analysis and corrective measures
- knowledge of supervisory practices
- knowledge of planning and budgeting
- knowledge of interviewing practices
- knowledge of training and development practices
Job Duties
- Meets budgeted sales targets
- sets controllable cost targets
- meets controllable cost targets
- develops and executes local store marketing plan promoting Wendy's in the community
- responds to competitor activities
- develops and executes plan to improve sales and profits
- sets store budget goals monthly
- meets monthly budget goals
- communicates anticipated variances to the District Manager
- develops time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits
- reviews, analyzes and communicates budget, P&L information to staff and management
- determines crew staffing requirements and ensures co-manager hires crew in advance of need
- ensures and maintains adequate bench strength in management team
- ensures co-manager has adequate crew depth for each shift
- utilizes W.O.T.C. program
- maintains process for handling applications and files
- trains store personnel to execute procedures for preparation and serving of quality products
- talks with customers during walk-throughs to determine product and service quality
- resolves customer complaints within 24 hours
- takes service times and determines efficiency
- trains personnel to respond promptly to customer needs
- trains personnel in customer courtesy
- trains personnel to solicit feedback
- trains personnel to maintain store cleanliness
- writes and executes store cleaning plan
- achieves above satisfactory Q.S.C. scores
- trains personnel to execute new products to company standards
- orients new managers and crew to the store
- writes and manages development plans for managers
- manages crew orientation and training process
- promotes high-performing crew members
- trains managers on store systems for Q.S.C. and cost controls
- trains and develops managers on Managing Better Shifts skills
- provides leadership and mentoring training to management team
- conducts Q.S.C. inspections
- manages production labor control and food cost control
- monitors and manages store inventory
- analyzes weekly P&L
- holds weekly manager meetings
- sets store priorities
- writes and executes store plans
- identifies and responds to labor efficiency problems
- maintains and utilizes store systems
- establishes daily operational goals
- follows company policies and procedures
- maintains safe working conditions
- manages cash control and security
- reports accidents
- manages employee files and timecards
- manages shifts using Managing Better Shifts checklist
- complies with EEO and labor law requirements
- submits paperwork on time
- responds to customer comments
- conducts exit interviews
- trains crew on maintenance of equipment
- calibrates equipment
- reports maintenance problems
- uses consistent practices managing performance problems
- manages retention
- conducts manager meetings
- manages grievance process
- conducts management performance reviews
- takes corrective action for performance problems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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