General Manager

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $49,400.00 - $73,800.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Training and Development

Job Description

Tim Hortons is a renowned Canadian multinational fast food restaurant chain famous for its coffee and fast casual food items. Established in 1964, Tim Hortons has grown to become a leading brand in the quick-service restaurant industry, serving millions of customers daily with a core commitment to quality, excellent service, and community involvement. The company’s operational model focuses heavily on delivering fresh products and maintaining high standards of cleanliness and customer satisfaction. With thousands of locations across Canada and expanding globally, Tim Hortons cultivates a strong culture of teamwork, continuous improvement, and community connection.

The General Manager position a... Show More

Job Requirements

High school diploma or equivalent
Proven experience in restaurant management or similar leadership role
Strong financial acumen including budgeting and cost control
Excellent communication and interpersonal skills
Ability to lead and motivate a team
Knowledge of health and safety regulations
Ability to handle physical demands of the job including lifting and standing for long periods
Experience with recruitment training and performance management
Commitment to guest satisfaction and quality standards

Job Qualifications

Experience managing a fast paced restaurant environment
Demonstrated ability to achieve financial targets and operational goals
Knowledge of food safety standards and local regulations
Proficient in using continuous performance planning tools
Strong leadership and team development skills
Ability to resolve guest complaints professionally
Familiarity with occupational health and safety practices
Effective communication skills both verbal and written

Job Duties

Ordering supplies and overseeing building maintenance cleanliness and security
Accountable for production of Always Fresh standards and waste levels
Using restaurant specific information from the Continuous Performance Plan plans and works to budgets maximizes profits and achieves sales and transaction targets controls food paper labour costs in the restaurant and administers payrolls
Accountable for recruiting new team members performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
Builds the restaurants bench strength by identifying and developing high potential employees for progression to the next level
Sets goals and objectives for his her team
Ensures open door policy for all team members
Has excellent communication skills ensures ongoing day to day communication with all shifts through communication log or other means
Provides open communication with General Manager and Restaurant Owner
Responsible for restaurant compliance with all applicable legislation
Ensures high standards of guest experience are maintained and demonstrated as a top priority
Implements and instills in their teams company policies procedures ethics
Handles guest complaints and queries with professionalism and concern
Prepares reports and other performance analysis documentation
Establishes relationships with the local community and undertakes activities which comply with the companys corporate social responsibility programs
Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
Provides leadership and direction around waste management procedures
Is familiar with and works in compliance with occupational health and safety legislation
Uses or wears personal protective equipment or clothing as required
Does not operate any equipment machine device or thing or otherwise work in a manner that will endanger anyone
Knows understands and follows safe work practices and procedures
Ensures restaurant has a health and safety program in place
Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
Conducts regular workplace inspections
Responds to and corrects unsafe acts and conditions
Reports work related injuries and illnesses to the appropriate internal and external authorities
Performs accident investigations for all work related injuries and illnesses
Enforces employee compliance in regard to the restaurants health and safety policies and procedures
Initiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safety
Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
Makes recommendations for improvement to the restaurants health and safety practices and program
Frequent reaching above waist chest and shoulder level as well as below waist level
Frequent to continuous need for manual dexterity of both hands handling gripping fine finger control etc
Continuous standing on tiled surfaces for all tasks
Ability to stand for long periods of time without a break
Frequent hip flexion while walking for all tasks
Occasional lifting of boxes of supplies products weighing from
Occasional lifting of milk crates weighing between 5 30lbs vertically from floor to knuckle height knuckle to shoulder height or from fridge to counter height
Frequent exposure to cold below freezing and high heat temperatures walk in refrigerator and freezers ovens

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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