Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $210,000.00 - $250,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
quarterly bonuses
Educational development
Technology Reimbursements
24/7 TELUS Health access
Job Description
Hyatt Union Square New York is a distinguished boutique hotel located in one of Manhattan's most vibrant neighborhoods. Known for blending contemporary elegance with the personalized service synonymous with the Hyatt name, this hotel offers guests a unique and luxurious stay experience characterized by exceptional hospitality and attention to detail. Its prime location provides easy access to many of New York City's iconic landmarks, cultural attractions, and business districts, making it a favored destination for both leisure and business travelers. The hotel prides itself on its commitment to excellence, innovation, and guest satisfaction, solidifying its status as a premier property... Show More
Job Requirements
- Associate or bachelors degree in business, hospitality or a related field is preferred
- 10 years of experience in operations management or similar leadership role in a hotel
- prior New York City market experience is required
- ability to lead, inspire, and mentor a diverse team
- financial acumen and experience managing budgets
- excellent communication and interpersonal skills
- ability to maintain a high level of guest service and resolve issues promptly
- physical ability to perform job duties including standing for extended periods, walking, lifting up to 25 pounds, bending and reaching
- willingness to travel occasionally
Job Qualifications
- Associate or bachelors degree in business, hospitality or a related field is preferred
- 10 years in operations management or similar leadership role in a hotel
- prior New York City market experience is required
- Hyatt experience is a plus
- financial acumen and the ability to develop budgets, and manage financial performance
Job Duties
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability
- set clear expectations and provide the guidance necessary to achieve exceptional performance
- ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues
- continuously seek opportunities to enhance guest interactions and exceed expectations
- develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals
- monitor financial performance through regular analysis and implement corrective actions as needed
- maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance
- implement best practices to uphold quality and safety standards
- follow sustainability guidelines and practices
- foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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