Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $92,000.00 - $95,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is a prominent player in the hospitality industry, recognized as the 3rd-largest hotel owner-operator in the United States. Founded in 2006, the company has grown remarkably to manage a $5.0 billion portfolio comprising 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR employs over 7,000 team members nationwide. The company operates an impressive array of hotels under 9 Marriott brands, 8 Hilton brands, and various independent unflagged hotels. MCR's commitment to innovation and excellence is underscored by prestigious accolades such as... Show More
Job Requirements
- Must be 18 years of age or older
- Previous supervisory experience preferred
- Ability to handle stressful and fast-paced environments
- Must work varied hours including nights, weekends, and holidays
- Valid driver's license required
- Bachelor’s or Associate’s degree preferred
- Must be proficient in relevant technology and software
- Effective communication skills required
- Ability to manage multiple tasks and deadlines
- Must be able to stand and remain stationary for several hours
- Ability to lift and transport supplies up to 25 pounds
- Must be able to perform physical inspection tasks
- Willingness to travel as required
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Strong evaluation and decision-making skills
- Ability to work well under stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Competency in financial information and basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows OS, spreadsheets, and word processing
- Excellent communication skills
- Ability to lead and motivate team members in hospitality and guest service
- Must meet legal age requirements to serve alcoholic beverages where applicable
- Valid driver's license
- Basic market knowledge
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor's or Associate's Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with all team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel actively
- Answer incoming calls with friendly service using the approved greeting
- Keep all areas clean and well-organized, including guest rooms and public spaces
- Participate in cleaning tasks as needed to maintain cleanliness and safety
- Greet guests politely while performing cleaning duties
- Complete all operational checklists accurately and on time each shift
- Ensure shift handover reports are accurate and submitted timely
- Wear a clean, approved uniform and maintain proper grooming standards
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude by going beyond traditional roles to meet business needs
- Collaborate with all team members to foster a welcoming environment
- Conduct daily supervision walks through guest rooms and public spaces
- Onboard new team members and ensure adherence to onboarding processes
- Oversee auditing of daily summary and night audit processes
- Manage shift handover reports and upload daily reports to storage
- Ensure compliance with brand quality assurance standards
- Enforce uniform and apparel standards
- Certify fire and life safety inspections are current and correct deficiencies
- Confirm completion and quality of preventative maintenance tasks
- Manage adherence to work schedules and shift assignments
- Build a culture of learning and safety among team members
- Provide required training and develop employee skills and career paths
- Offer daily feedback with candor and positivity
- Review team member time clock punches per policy
- Process purchase orders and manage invoice approvals
- Maintain storage cleanliness and follow inventory procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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