Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $72,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Bonuses
Job Description
Puttery is an innovative leisure and entertainment venue that has redefined the classic game of putting by adding a modern and exciting twist. Situated in Charlotte, NC, Puttery offers a unique and engaging putting course filled with diverse challenges and surprises that keep the game thrilling for visitors of all ages. More than just a game, Puttery serves as a dynamic social hub where friends and families can congregate for fun, competitive entertainment in a lively atmosphere. The venue features cutting-edge auto-scoring technology that enhances the guest experience by tracking progress seamlessly and ensuring the game flows smoothly without interruptions.... Show More
Job Requirements
- Minimum of 3-5 years experience managing a complex leisure entertainment concept
- Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
- Proven track record of managing complex budgets and increasing revenue successfully
- Ability to communicate effectively and efficiently across levels within the organization
- Excellent interpersonal and customer service skills
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite or similar software
- Willingness to work extended hours including evenings, weekends, and holidays
- Ability to travel by air and ground transportation unaccompanied and overnight as necessary
- Ability to work with minimal supervision
- Ability to read and comprehend complex printed data, information, and reports
Job Qualifications
- Minimum of 3-5 years' experience managing a complex leisure entertainment concept
- Proven track record of managing complex budgets and increasing revenue successfully
- Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
- Excellent interpersonal and customer service skills
- Strong analytical and problem-solving skills
- Outstanding verbal and written skills
- Ability to communicate effectively and efficiently across levels within the organization
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office Suite or similar software
- Experience working with staff on all levels
- Prior experience managing major projects and supervising day-to-day activities of workers
- Bachelor's degree in Business or relevant field preferred
Job Duties
- Lead all day-to-day operations across departments to ensure alignment and efficiency
- Maintain exceptional guest experience through proactive service standards and team coaching
- Ensure compliance with health, safety, HR, and brand standards across the venue
- Own and drive the P&L, budgeting, forecasting, and labor management
- Partner with the Sales Manager to drive local outreach, secure events, and grow revenue
- Analyze and report financial performance, identifying risks and opportunities proactively
- Hire, train, and retain a high-performing, diverse team across all functions
- Promote a positive, energetic workplace rooted in respect, collaboration, and development
- Coach and mentor department heads and team members for growth and succession
- Serve as the face of the venue within the local community, building strategic relationships with key partners, organizations, and influencers
- Represent the brand at local events and seek opportunities for cross-promotions and partnerships
- Ensure brand consistency and operational excellence in every guest interaction
- Foster innovation and continuous improvement in service, product, and team morale
- Actively participate in regional leadership calls and strategy sessions to contribute to broader company initiatives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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