General Manager

Waco, TX, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Paid holidays

Job Description

Urban Air is recognized as the leading indoor adventure park and a trailblazer in the location-based entertainment industry. Headquartered in Dallas, Texas, Urban Air has established itself as the largest operator of adventure parks worldwide. The company has innovated the adventure park concept, providing a unique, immersive experience for families and thrill-seekers alike. Urban Air aims to create an environment where kids can have fun, push their limits, and achieve things they once thought impossible, fostering growth and joy in a safe, exciting setting.

Urban Air Waco is an extension of this pioneering spirit, committed to delivering exceptional entertainment exper... Show More

Job Requirements

Experience in hospitality
3+ years of facility operations and management
strong leadership skills
excellent communication skills
ability to motivate others
intermediate computer skills in Microsoft Office
professional grooming and conduct
adaptability and flexibility
ability to maintain professionalism
strategic thinking
ability to build a strong community presence

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct must be constantly displayed
adaptability, flexibility, and general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees, management, and vendors
ability to maintain and project professionalism, internally and externally, at all times
ability to establish and communicate a vision for the park
flexible in approach
can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing area leads and certified trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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