Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Known for pioneering the adventure park concept, Urban Air has become the largest operator of location-based entertainment centers worldwide. The company is dedicated to providing an engaging and exciting environment where kids and families can experience fun, adventure, and personal growth. With a range of attractions designed to inspire children to aim higher and surpass their expectations, Urban Air combines entertainment with a safe, positive atmosphere. Urban Air takes pride in fostering a culture that is not only fun but also supportive and driven by... Show More
Job Requirements
- Bachelor’s degree preferred
- 3+ years of management experience in hospitality or related field
- Proven experience in facility operations and team leadership
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office applications
- Ability to work flexible hours including evenings, weekends, and holidays
- Valid driver’s license
- Ability to maintain high standards of professionalism and conduct
- Demonstrated leadership and motivational skills
- Commitment to safety and guest satisfaction
- Capacity to analyze financial data and manage budgets
- Experience in executing marketing strategies
- Willingness to engage with community and business organizations
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in Facility Operations and Management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach
- can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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