Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
flexible scheduling
Job Description
Freddy's is a well-established and respected restaurant brand known for its commitment to quality, hospitality, and community engagement. As a full-service dining establishment, Freddy's offers a welcoming atmosphere where the tradition of excellent food and service is paramount. The company thrives on delivering a consistent dining experience that emphasizes freshness, flavor, and customer satisfaction. Freddy's dedication to maintaining high standards not only celebrates great food but also fosters positive relationships with guests and employees alike. Joining Freddy's means becoming part of a team that is passionate about culinary excellence and outstanding service, all within a dynamic and supportive work environment.... Show More
Job Requirements
- Leadership and communication skills
- Ability to follow company standard operation procedures
- Commitment to maintaining quality, timeliness, and service standards
- Experience in customer satisfaction and hospitality
- Capability to conduct financial performance analysis
- Knowledge of health and safety regulations
- Ability to resolve guest issues effectively
- Experience with scheduling and forecasting
- Proficient in Microsoft Office applications
- Ability to stand and walk for extended periods
- Capacity to reach, bend, lift, carry, and stoop regularly
- Ability to access all restaurant areas freely
- Physical ability to handle items weighting up to 75 pounds
- Willingness to work varied hours and days
- Strong organizational and administrative skills
Job Qualifications
- Leadership experience in restaurant management
- Strong communication skills
- Ability to train and motivate staff
- Knowledge of food safety and health regulations
- Experience with labor and cost control
- Competency in Microsoft Office, Excel, Word, and internet usage
- Proven customer service skills
- Ability to manage scheduling and inventory
- Conflict resolution skills
- Ability to maintain high standards of hospitality and professionalism
Job Duties
- Ensure all company standard operation procedures are followed
- Teach and practice Freddy's standards of quality, timeliness, and service
- Maintain an environment of open communication, positive attitudes, and trust-based relationships with all personnel
- Ensure that customer satisfaction is the highest priority for all employees
- Consistently live hospitality in every instance
- Lead by example by maintaining professional image, appearance, and language
- Conduct daily labor analysis to achieve target labor percentage
- Ensure quality control standards and procedures are strictly enforced
- Ensure all standardized portion control guidelines are followed and maintained
- Monitor sales trends, develop forecasts, and make effective decisions to control key costs of sales and labor
- Maximize productivity without compromising quality standards
- Ensure full restaurant compliance with all health department regulations
- Immediately address critical violations on self-inspections and health department inspection reports and provide corrective action
- Ensure that inspections are conducted and correct ongoing issues
- Enthusiastically meet guests needs, special requests, and resolve guest complaints with commitment to satisfaction
- Review and approve all schedules and forecasts
- Coordinate opening and closing activities in a timely and safe manner
- Complete all operational checklists daily
- Ensure that all cash handling procedures are followed
- Ensure all paperwork and administrative forms are completed correctly and submitted timely
- Resolve conflicts and improve team members performance issues constructively and according to policies
- Utilize Microsoft Office, Excel, Word, and Internet for operational tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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