Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Freddy's is a prominent player in the casual dining and fast-casual restaurant industry, known for its commitment to delivering exceptional quality food and outstanding customer service. As a well-established brand, Freddy's prioritizes a hospitable atmosphere for its guests and encourages team collaboration to uphold its standards. The company invests in employee development and operational excellence to maintain a competitive edge in a dynamic market environment. Freddy's pride itself on its ability to balance efficient operations with a warm, customer-focused dining experience, which remains central to its business philosophy.
The role of Restaurant General Manager at Freddy's is vital in ... Show More
The role of Restaurant General Manager at Freddy's is vital in ... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in restaurant management
- Strong leadership and communication skills
- Ability to control labor and food costs
- Knowledge of health and safety regulations
- Proficiency in Microsoft Office, Excel, Word, and Internet
- Ability to work varied hours, including standing and walking for extended periods
- Physical ability to lift and carry up to 75 lbs
- Excellent problem-solving and guest service skills
Job Qualifications
- Proven experience as a restaurant general manager or similar role
- Strong leadership and communication skills
- In-depth knowledge of restaurant operations and management
- Ability to manage labor and food costs effectively
- Experience in staff development and team building
- Familiarity with health department regulations and safety standards
- Competency in Microsoft Office, Excel, Word, and Internet
- High school diploma or equivalent required
- Prior experience in customer service management
- Ability to handle conflict resolution professionally
Job Duties
- Ensure that all company standard operation procedures are followed
- Teach and practice Freddy's standards of quality, timeliness, and service
- Maintain an environment of open communication, positive attitudes, and trust-based relationships with all personnel
- Ensure that customer satisfaction is the highest priority for all employees
- Consistently live hospitality in every instance
- Lead by example – maintain professional image, appearance, and language
- Conduct daily labor analysis to achieve target labor percentage
- Ensure quality control standards and procedures are strictly enforced
- Ensure all standardized portion control guidelines are followed and maintained
- Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor
- Maximize productivity without compromising quality standards
- Ensure full restaurant compliance with all health department regulations
- Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
- Ensure that inspections are conducted, and correct ongoing issues
- Enthusiastically meet guests’ needs, special requests and resolve guest complaints or concerns with commitment to satisfy them
- Review and approve all schedules and forecasts
- Coordinate opening and closing activities in a timely and safe manner
- Complete all operational checklists daily
- Ensure that all cash handling procedures are followed
- Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
- Resolve conflicts and improve team members’ performance issues in a constructive manner and according to policies
- Use Microsoft Office, Excel, Word, and Internet as part of daily administrative tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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