Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedules
Job Description
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, this innovative company pioneered the adventure park concept and currently holds the distinction of being the largest adventure park operator globally. Its mission centers on providing children with opportunities to have fun, aim higher, and accomplish things they never thought possible, fostering growth, confidence, and skill development in a safety-focused environment.
Urban Air offers a dynamic, family-friendly environment showcasing a variety of attractions designed for guests of all ages. Each location aims to provide a safe, clean, and exciting atmosphere where... Show More
Urban Air offers a dynamic, family-friendly environment showcasing a variety of attractions designed for guests of all ages. Each location aims to provide a safe, clean, and exciting atmosphere where... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in facility operations and management
- Proven experience in hospitality industry including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- Excellent leadership and team development skills
- Strong financial acumen with ability to analyze reports and manage budgets
- Proficient in Microsoft Office applications
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Demonstrated ability to manage and motivate a diverse team
- Commitment to maintaining professional grooming and conduct
- Capacity to build strong community relationships
- Must pass background checks as required
- Ability to maintain a safe, clean, and secure environment
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in Facility Operations & Management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach
- can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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