Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Tasty Chick'n is a renowned fast-casual restaurant brand specializing in delicious, high-quality chicken dishes that appeal to a broad customer base seeking flavorful and convenient dining options. Known for its strong brand vision and mission, Tasty Chick'n prides itself on exceptional customer service, operational excellence, and a vibrant workplace culture rooted in its Guiding Values. With locations strategically positioned to serve diverse communities, Tasty Chick'n focuses on delivering an outstanding dining experience that combines great food, welcoming environments, and attentive service. The company emphasizes continuous improvement, innovation, and the professional growth of its employees, actively promoting from within and investing... Show More
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe certification is required
- Minimum of four years experience in restaurant operations or a related field, with a proven track record in a supervisory or management role
- Proficiency in Microsoft Office Suite is required
- Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed
- Willingness to travel to other locations for meetings, training, or support as required
- Prior experience leading teams through change initiatives
- Commitment to continuous personal and professional development
- Must possess strong problem-solving, communication, and financial management skills
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe certification
- Additional certifications in food safety, customer service, or leadership training are highly desirable
- Minimum of four years experience in restaurant operations or a related field, with a proven track record in a supervisory or management role
- Proficiency in Microsoft Office Suite
- Experience in training and developing employees
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control
- Prior experience with inventory management and supply chain operations
- Familiarity with point-of-sale (POS) systems and restaurant management software
- Commitment to continuous personal and professional development
- Prior experience leading teams through change initiatives
- Proven ability to create a positive work environment fostering teamwork, communication, and employee engagement
Job Duties
- Demonstrate Tasty Chick'n's Guiding Values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
- Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
- Execute the Performance Management process consistently to set employees up for success and maintain accountability
- Reinforce and uphold the "Open Door" Policy, fostering a culture of trust and transparency among all employees
- Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
- Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
- Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
- Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
- Develop and manage a schedule that ensures all operational periods (openings, lunch, dinner, late night, weekends) are adequately covered
- Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
- Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
- Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in ServSafe or equivalent standards
- Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns
- Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated
- Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
- Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
- Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market
- Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals
- Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions
- Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets
- Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps
- Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks
- Share best practices with the team and across the Area to promote operational excellence
- Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service
- Collaborate with suppliers to negotiate contracts and manage inventory levels, ensuring optimal stock levels and minimizing waste
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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