Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid training
Career development opportunities
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company and the market leader in location-based entertainment. Headquartered in Dallas, Urban Air has pioneered the adventure park concept and has grown to become the largest adventure park operator globally. Their venues provide a safe and exciting environment where kids and families can enjoy a variety of attractions that promote fun, fitness, and adventurous activities. The company is committed to delivering a memorable guest experience while fostering a positive and energetic work culture for its staff. Urban Air Warwick is part of this innovative network, offering opportunities to contribute to... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years of experience in facility operations and management
- Proven leadership experience in hospitality or related industry
- Strong interpersonal and communication skills
- Proficiency with Microsoft Office applications
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving abilities
- Capability to manage budgets and financial reports
- Must maintain professional grooming and conduct
- Ability to motivate and lead a diverse team
- Commitment to guest service excellence
- Ability to adapt to fast-paced environment and change
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in facility operations & management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach
- can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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