Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Planters Inn, established in 1844, is a historic hotel located at the prime corner of Market and Meeting Street in the heart of Historic Charleston, South Carolina. It holds the distinction of being South Carolina's only Relais & Châteaux Hotel, offering an oasis of elegance, privacy, and luxury to discerning guests. The hotel’s setting combines classic architectural charm with modern comforts, making it an unparalleled destination for travelers seeking a sophisticated and serene experience. Adjacent to the hotel is the Peninsula Grill, a renowned Four-Diamond and Four-Star restaurant revered for its exquisite dining atmosphere set amidst a lush moonlit garden.... Show More
Job Requirements
- Bachelor's degree in hospitality management or equivalent
- Minimum ten years progressive leadership experience in hotel operations
- Strong customer service skills
- Strong analytical and reasoning skills
- Knowledge of yield and revenue management
- Understanding of budgetary and fiscal responsibility
- Excellent communication skills
- Excellent organizational skills
- Problem solving and conflict resolution ability
- Team player with collaboration skills
- Ability to embody company culture and leadership standards
Job Qualifications
- Bachelor’s degree in hospitality management or related field
- Ten years of progressive leadership experience in hotel operations
- Strong customer service aptitude
- Strong analytical and reasoning skills
- Extensive knowledge of yield and revenue management
- Understanding of budgetary and fiscal responsibility
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Excellent problem solving and conflict resolution skills
- Ability to collaborate across teams
- Commitment to embodying Yarrow Group culture and leadership example
Job Duties
- Develop a positive workplace culture through action plans to improve retention and foster teamwork
- Thoroughly understand all duties of staff and departmental functions
- Monitor and develop team member performance with supervision, feedback, and coaching
- Manage hotel recruitment, staffing, and training ensuring qualified supervisory staff
- Set measurable departmental objectives and performance expectations
- Ensure compliance with Yarrow Group standards of product, quality, and operations
- Oversee policies and procedures execution for the hotel
- Review and evaluate guest feedback to proactively improve service
- Ensure customer satisfaction through feedback solicitation and standards improvement
- Understand revenue generation and yield management to optimize profitability
- Control expenses according to budget forecasts
- Maintain proper staffing based on occupancy and budget
- Actively manage budget process and P&L reporting
- Prepare ownership operation and marketing reports
- Direct overall property sales with Corporate VP of Sales and Marketing
- Provide oversight on guest service recovery and problem resolution
- Ensure employee satisfaction via annual engagement survey
- Meet overall growth objectives
- Collaborate cross-functionally with management and owners
- Manage property maintenance, repairs, and renovations ensuring safety and preservation
- Ensure quality and efficiency of contracted work
- Uphold contractors to scope of work and hotel standards
- Maintain relationships with labor agencies
- Support inspections and preventative maintenance
- Identify and correct operational and efficiency gaps
- Ensure all licenses and permits are current and valid
- Comply with brand and governmental requirements including safety and training
- Maintain leadership presence in the local community
- Direct food and beverage operations ensuring guest experience, efficiency, and profitability
- Develop and enforce service standards for fine dining and café
- Collaborate on menu creation and adherence to regulations
- Oversee beverage programs in partnership with culinary and beverage teams
- Ensure consistent luxury and high-quality service standards
- Monitor cost control measures for venues
- Implement marketing initiatives and promotional events
- Conduct regular venue walk-throughs for cleanliness and ambiance
- Recruit, train, and develop restaurant and café staff
- Review feedback and adjust operations accordingly
- Perform other job-related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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