Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,600.00 - $68,200.00
Work Schedule
Standard Hours
Benefits
competitive salary
Comprehensive health insurance
Life insurance
Paid Time Off
vacation benefits
Job Description
The Towne Place Suites Metairie in Harahan, LA, is a hotel owned and operated by Phoenix American Hospitality, an independent franchisee. This franchisee operates separately from Marriott International, Inc., highlighting a unique opportunity to work within a franchise that emphasizes local control over employment policies including hiring, staffing, compensation, benefits, and overall employment terms. Working for this hotel means being part of a dedicated team that is focused on guest satisfaction, hotel profitability, and the professional development of its employees. Phoenix American Hospitality is committed to maintaining the highest standards in hospitality service and management, which is reflected in their... Show More
Job Requirements
- At least 6 years progressive experience in hotel or related field or 4-year college degree and 4-5 years related experience or 2-year college degree and 5-6 years related experience
- general management experience preferred
- must maintain warm and friendly demeanor
- must communicate effectively verbally and written with all levels
- must listen, understand, clarify concerns
- must multitask and prioritize
- must approach all interactions in courteous, service-oriented manner
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance including wearing nametag
- comply with management standards and regulations for safe and efficient operations
- must handle problems anticipating, preventing, identifying, and solving them
- able to evaluate complex data
- maintain confidentiality
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree with 4 to 5 years related experience or a 2-year college degree with 5 to 6 years related experience
- general management experience preferred
- effective verbal and written communication skills
- ability to multitask and prioritize
- attentive, friendly, courteous, and service-oriented manner
- ability to listen and clarify concerns of employees and guests
- ability to handle problems proactively
- ability to understand and evaluate complex information
- ability to maintain confidentiality
Job Duties
- Play a pivotal role in hotel sales efforts, including calling on top accounts, meeting clients, hosting events, and daily contact with on-site contacts
- assist in creating a positive team-oriented environment focusing on guest satisfaction through employee development
- tour operating departments daily and make necessary adjustments with department heads
- conduct weekly staff meetings and training sessions reviewing sales and operations efforts
- meet all financial review dates and corporate program deadlines promptly
- ensure department heads maintain budgeted productivity and standard accounting procedures
- develop managers for future advancement through training programs
- maintain direct contact with management trainees
- ensure training-in-service standards are met in each department
- inspect rooms regularly with housekeeping and engineering management
- process invoices daily using accounts payable procedures
- ensure timely submission of accurate financial documents complying with monthly accounting schedules
- maintain cleanliness and maintenance of the physical property through inspections and preventive maintenance
- forecast and analyze monthly financial positions and reforecast as necessary
- conduct management interviews and follow hiring procedures according to company standards
- interview all final management candidates before extending offers
- motivate, coach, and discipline management personnel adhering to company policies
- ensure fair and equitable treatment of all employees
- meet clients on property and assist in sales efforts
- be present in public areas during peak times to greet guests and assist
- manage hotel safe security and conduct monthly audits
- complete required corporate training and become certified to train others
- ensure all scheduled meetings take place on the property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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