Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $75,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Elite Parking Services of America is a leading provider of professional parking management solutions, dedicated to delivering exceptional service and operational excellence across multiple parking facilities. As a company, we specialize in valet, shuttle, and comprehensive parking services tailored to meet the distinct needs of diverse clients, including commercial properties, event venues, and private establishments. Our commitment to customer satisfaction and operational efficiency has positioned us as a trusted partner in the parking services industry.
We are currently seeking a dynamic and experienced General Manager to join our team. This leadership role requires a professional with extensive parking management expe... Show More
We are currently seeking a dynamic and experienced General Manager to join our team. This leadership role requires a professional with extensive parking management expe... Show More
Job Requirements
- Bachelor’s degree in business administration, management, or a related field
- Three to five years of experience in parking management or a related field
- Proven track record in supervisory or managerial roles
- Valid driver’s license
- Ability to lead and manage teams effectively
- Strong problem-solving and communication skills
- Knowledge of local parking regulations and laws
- Proficiency in financial management and reporting
- Familiarity with digital platforms and point of sale systems
- Ability to handle emergency situations calmly and efficiently
- Commitment to safety and compliance with OSHA guidelines
Job Qualifications
- Bachelor’s degree in business administration, management, or a related field
- Three to five years of experience in parking management or a related field, with a proven track record in a supervisory or managerial role
- Driver’s license required
- PMI-PMP, CPP or CAPP preferred
- Strong leadership and team management skills
- Excellent communication and customer service skills
- Proficiency in financial management and reporting
- Ability to analyze data and develop strategic plans
- Knowledge of local parking regulations and laws
- Understand digital platforms and systems
- Point of Sale Systems
- Cash and credit card reconciliation
- Microsoft Suite, including Office and project management software
Job Duties
- Oversee all daily valet, shuttle, and parking operations to ensure smooth, efficient service delivery
- Manage staff scheduling to ensure adequate coverage during all operational hours, including peak periods
- Conduct daily site inspections and ensure proper setup of valet stations, signage, and equipment
- Monitor parking facility capacity and traffic flow
- implement strategies to optimize space utilization
- Ensure compliance with all safety protocols, traffic regulations, and facility-specific procedures
- Respond immediately to operational issues, service disruptions, or emergency situations
- Maintain accurate logs, incident reports, and operational documentation
- Recruit, hire, train, and onboard new parking operations staff in coordination with company HR
- Provide ongoing coaching, performance feedback, and professional development to team members
- Conduct regular staff meetings to communicate expectations, updates, and recognition
- Manage employee performance issues, disciplinary actions, and terminations per company policy
- Create a positive team culture that emphasizes customer service excellence and safety
- Ensure all staff maintain proper uniform standards and professional appearance
- Verify staff certifications, licenses, and training requirements are current
- Serve as primary liaison between the company and client management
- Attend client meetings and provide operational updates, reports, and recommendations
- Address client concerns promptly and implement solutions to exceed expectations
- Collaborate with client stakeholders to support special events, peak periods, and facility needs
- Proactively identify opportunities to enhance service delivery and client satisfaction
- Ensure alignment between company services and client brand standards
- Set and maintain high standards for guest interaction and service quality
- Handle guest concerns, complaints, and escalations with professionalism and urgency
- Monitor customer feedback and implement improvements based on trends
- Ensure staff deliver courteous, efficient, and personalized service to all guests
- Maintain visible presence during peak periods to ensure service standards
- Monitor site labor costs and manage within approved budget parameters
- Review and approve employee timesheets for accuracy and proper coding
- Track and report key performance metrics (customer satisfaction, wait times, incidents, etc.)
- Manage site supplies
- Process invoicing documentation and maintain financial records as required
- Identify cost-saving opportunities while maintaining service quality
- Enforce all safety policies and procedures for staff and guest protection
- Ensure proper vehicle handling protocols are followed to prevent damage or accidents
- Maintain incident and accident documentation
- conduct investigations as needed
- Conduct regular safety training and ensure staff compliance with OSHA requirements
- Manage insurance claims and coordinate with company risk management team
- Ensure facility security protocols are maintained during all shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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